I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Antonette
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ActewAGL
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ActewAGL Complaints
The best way to resolve complaints with ActewAGL
ActewAGL is the main electricity and gas retailer for the ACT and parts of NSW. ActewAGL is a joint venture between AGL and the ACT government-owned utilities corporation. ActewAGL operates in a relatively small area, so it has fewer customers and complaints than other major retailers. There were about 1,500 complaints made to ActewAGL reported in 2021-22.
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ActewAGL
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Energy
No response after 3 weeks
Closed
5/3/2024
Sent
24/2/2024
No response after 3 weeks
Antonette
•
February 24, 2024
Delay in resolving issue
Outcome Sought
Apology
Compensation
Other
Energy
Charged at odd hours
Closed
9/1/2024
Sent
3/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aubrey
Charged at odd hours
Aubrey
•
January 3, 2024
Overdrawn fees
Outcome Sought
Apology
Compensation
Other
Energy
Overcharged on bill
Closed
7/1/2024
Sent
14/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brad
Overcharged on bill
Brad
•
December 14, 2023
Customer paid extra usage
Outcome Sought
Apology
Compensation
Other
Energy
Unrealistic bill
Closed
28/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tamara
Unrealistic bill
Tamara
•
November 23, 2023
Financial burden
Outcome Sought
Apology
Compensation
Other
Energy
Account removal
Closed
25/11/2020
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Van
Account removal
Van
•
November 23, 2023
Home account removed
Outcome Sought
Apology
Compensation
Other
Energy
unusual amount of bill for just 4 months
Closed
4/9/2023
Sent
1/9/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nim
unusual amount of bill for just 4 months
Nim
•
September 1, 2023
We are living in a studio where we don’t have much electric appliances. We hardly use heater. So I don’t understand how the electricity bill came so high.
Outcome Sought
Apology
Compensation
Other
Energy
Customer Service
Closed
11/7/2023
Sent
14/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Avash
Customer Service
Avash
•
June 14, 2023
Outcome Sought
Apology
Compensation
Other
Energy
Fees / Payments
Closed
15/6/2023
Sent
25/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peta
Fees / Payments
Peta
•
May 25, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
ActewAGL
To Listen
Live Campaign
Do you manage complaints for
ActewAGL
?
Energy
No response after 3 weeks
Closed
5/3/2024
Sent
24/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Antonette
Antonette
•
February 24, 2024
Customer waiting 3 weeks for actewagl to address solar fault, seeking resolution
No response after waiting 3 weeks for a solar fault instaled by ActewAGL
Energy
Charged at odd hours
Closed
9/1/2024
Sent
3/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aubrey
Aubrey
•
January 3, 2024
Complaint about being charged for utilities outside of working hours, resulting in overdrawn fees on bank account.
I have been charged for my utilities at 10:41PM, beyond reasonable working hours and when I happen to be asleep. As I could not reasonably act in time, my bank account charges overdrawn fees on my spending account as soon as it turns midnight. I would not like for this to happen and this has already happened at least twice. These overdrawn fees are cumulatively expensive given that this incident has happened because of actewagl charges being at odd hours of the day.
Energy
Overcharged on bill
Closed
7/1/2024
Sent
14/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brad
Brad
•
December 14, 2023
Customer complains about being overcharged by 20,000 units on their electricity bill and questions actewagl's lack of documentation and communication.
The week of the 4.12.23 a technician arrived at our place of business to inspect the meters on the electrical poles as I had spoken to actewagl energy that week prior and felt that we had been over charged by a substantial amount on our quarterly bill.
The technician and myself inspected the meters at the front of the property and then again at the house at the rear and in HIS conclusion was that (in his words) that their had been a human error entering the amount of 54,000 NOT 34,000 units & that we had been overcharged by 20,000 UNITS on our meter and electricity amount.
He then rechecked the meters .
#1 how many years have we been paying extra usage and what should we have really been paying.
#2 It was the technician that picked up this mistake and the amount of usage.
# 3 I have spoken to Actewagel and they have No comments from
that technician in their notes , WHY.
# 4 We were never consulted about this NEW meter that is to be installed and these charges
# 5 This will all come down to Their word against ours. We have photos and documents as to the meter reading, some one put in the reading as 20,000 more than what it should have been WHY and how long has this been happening. We NEED ANSWERS.
Regards Brad Rayer
Energy
Unrealistic bill
Closed
28/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tamara
Tamara
•
November 23, 2023
Customer complains about unrealistic electricity bill and lack of discount despite having solar panels for 12 months.
Hello my electricity bill is an unrealistic amount, and since I've had solar panels for the past 12months the only discount that I've seen is $10 your help would be greatly appreciated
Energy
Account removal
Closed
25/11/2020
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Van
Van
•
November 23, 2023
Customer is complaining about actewagl removing their home water account instead of the requested account.
On 14 November 2023, I requested my account number 1259346811 to be removed from my ActewAGL accounts because that account has been handled by my Property manager for the last 20 years. Yet you also removed my home account number 1240178711. That's wrong! So please re-install my home water account 1240178711 as soon as possible. Thanks
Energy
unusual amount of bill for just 4 months
Closed
4/9/2023
Sent
1/9/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nim
Nim
•
September 1, 2023
Complaint about ActewAGL regarding unusual amount of electricity bill for just 4 months. Seeking an apology.
It’s regarding my electricity bill. I got unusual amount of bill for just 4 months.
Energy
Customer Service
Closed
11/7/2023
Sent
14/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Avash
Avash
•
June 14, 2023
Energy
Fees / Payments
Closed
15/6/2023
Sent
25/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peta
Peta
•
May 25, 2023
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Energy
No response after 3 weeks
Closed
5/3/2024
Sent
24/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Antonette
No response after 3 weeks
Antonette
•
February 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Charged at odd hours
Closed
9/1/2024
Sent
3/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Aubrey
Charged at odd hours
Aubrey
•
January 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Overcharged on bill
Closed
7/1/2024
Sent
14/12/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brad
Overcharged on bill
Brad
•
December 14, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Unrealistic bill
Closed
28/11/2023
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tamara
Unrealistic bill
Tamara
•
November 23, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Account removal
Closed
25/11/2020
Sent
23/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Van
Account removal
Van
•
November 23, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
unusual amount of bill for just 4 months
Closed
4/9/2023
Sent
1/9/2023
NA
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nim
unusual amount of bill for just 4 months
Nim
•
September 1, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Customer Service
Closed
11/7/2023
Sent
14/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Avash
Customer Service
Avash
•
June 14, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Energy
Fees / Payments
Closed
15/6/2023
Sent
25/5/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peta
Fees / Payments
Peta
•
May 25, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
ActewAGL
Quick Solutions
WE SUGGEST
Whilst Australia’s energy network is fairly robust, things can occasionally go wrong. Whether it's a power outage or an error in billing, Ajust is here to streamline the complaint process and ensure a timely resolution.
Find out the best way to make a complaint to your electricity or gas provider. We cover the 3 big energy retailers (AGL, EnergyAustralia and Origin Energy), as well as smaller companies. We also share guidance about the big issues facing energy consumers – like rising bills, meter reads and estimates, rebates, poor customer service and delays.
How to complain to
ActewAGL
Ajust’s platform is quick and easy to use. Our structured yet simple platform ensures that all necessary details reach your energy provider, making the resolution process simple for you. Here are some steps to consider before creating your complaint.
01
Describe the issue and how it affected you
Explain what went wrong, such as a blackout or billing issues like being overcharged. Help your energy provider understand the impact by sharing how the issue affected you.
02
Consider how you’d like your energy provider to resolve your complaint
Clearly communicate the action you expect your energy provider to take to resolve the issue, whether it involves restoring power or rectifying billing errors.
03
Gather any materials that support your complaint
Relevant documents that support your complaint can help speed up the resolution. A copy of your energy bills or a photo of your electricity meter can be useful depending on the nature or your complaint
04
Fair and Free
Use Ajust to raise a complaint directly with
ActewAGL
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
ActewAGL
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
ActewAGL
Post
Customer Liaison ActewAGL Retail GPO Box 366 Canberra ACT 2601
Details missing. Help fill in the gaps.
In person
40 Bunda St, Canberra City 2601; Unit 2/157 Flemington Road Mitchell 2911
Details missing. Help fill in the gaps.
Common issues related to
ActewAGL
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
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ActewAGL
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