Banking complaints

Your guide to resolving complaints in the banking industry.

We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.

Start by finding your provider or your issue.

See Businesses

Browse Issues

Banking complaints we've resolved recently

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

Banking

High interest rate

Closed

Sent

30/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Edward

High interest rate

Submitted for

Edward

Closed

Banking

Unlivable house due to black mold

Closed

5/5/2024

Sent

25/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Ian

Unlivable house due to black mold

Submitted for

Ian

Closed

May 5, 2024

Banking

Hacked card

Closed

Sent

23/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Dorothy

Hacked card

Submitted for

Dorothy

Closed

Banking

High interest rate

Closed

Sent

23/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Thomas

High interest rate

Submitted for

Thomas

Closed

Banking

Delayed refund

Closed

Sent

22/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Mary Anne

Delayed refund

Submitted for

Mary Anne

Closed

Banking

Payment discrepancy

Closed

Sent

22/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Jami-Lea

Payment discrepancy

Submitted for

Jami-Lea

Closed

Banking

Lost cash due to atm

Closed

26/4/2024

Sent

22/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Choon

Lost cash due to atm

Submitted for

Choon

Closed

April 26, 2024

Banking

Account closure without reason

Closed

29/4/2024

Sent

19/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Robin

Account closure without reason

Submitted for

Robin

Closed

April 29, 2024

Banking

Frozen account

Closed

Sent

19/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Donald

Frozen account

Submitted for

Donald

Closed

Banking

Payment discrepancy

Closed

Sent

17/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Elizabeth

Payment discrepancy

Submitted for

Elizabeth

Closed

Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

Do you manage complaints for a business?

Ajust makes resolutions fast and fair for you and your customers.

Learn more

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

ANZ

Beyond Bank Australia

Sorry, no results here

Clear search

Banking

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

What can I do if my bank doesn't respond to my complaint?

Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.

How to deal with credit card fraud

Credit card fraud can happen to the best of us. There are a number of ways this can happen e.g. scams or stolen cards - but the bottom line is that it’s unfortunately a pretty common occurrence. If you have been a victim of fraud, you need to act quickly. You can usually speak to your bank to freeze your account and request to have any fees and charges reversed. We’ll take you through some of the common issues that arise from credit card fraud and how to tackle them.

Dealing with card surcharge errors

If you’ve ever used a card to buy something and been charged more than the retail price it might have had a card surcharge applied. Card surcharges are legal in Australia. But retailers can only apply card surcharges that cover their reasonable costs of accepting the transaction. If you think you’ve been charged an incorrect surcharge, you may have a right to contact your bank to complain, or try using Ajust to help with your card surcharge issue.

How to deal with credit reports mistakes

If there is an error in your Credit Report there are steps you can take to deal with it. Your credit provider has to consider and respond to all complaints about your credit report, and if they’re not able to resolve the issue for you, you can refer the matter to an external dispute resolution body like AFCA.

Lodging a banking ombudsman complaint with AFCA

Bank complaints happen all the time. Big banks like CBA and NAB report over 200,000 customer complaints each year – that’s almost 550 banking complaints each day! (And well done CBA and NAB for reporting their complaint numbers. Some of the other big banks don’t share this information.) If you have a banking complaint that you can’t resolve, making a banking ombudsman complaint with AFCA may be the solution.

Getting incorrect bank fees fixed

If you think you’ve been incorrectly charged a bank fee you can make a complaint and ask for the fee to be removed or refunded. In some cases bank fees may be calculated or charged incorrectly, so it’s smart to check all the fees you’ve been charged and make sure they look right to you.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Resolve with Ajust

Get a resolution for your Banking complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

As Seen On

Banking complaints

Banking complaints we've resolved recently

High interest rate

Unlivable house due to black mold

Hacked card

High interest rate

Delayed refund

Payment discrepancy

Lost cash due to atm

Account closure without reason

Frozen account

Payment discrepancy

Do you manage complaints for a business?

Businesses

Banking

Issues

Overdrawn Mortgage due to Interest Rate Increase

Faulty ATM Transaction

Overdrawn Mortgage Payments

Faulty ATM Transaction

Overdrawn Mortgage due to Interest Rate Increase

What can I do if my bank doesn't respond to my complaint?

How to deal with credit card fraud

Dealing with card surcharge errors

How to deal with credit reports mistakes

Lodging a banking ombudsman complaint with AFCA

Getting incorrect bank fees fixed

How It Works

Tell your story

Submit your complaint

Get your resolution

Do you have a complaint?

Get a resolution for your Banking complaint