Telco complaints

Your guide to resolving complaints about mobile retailers and internet providers.

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

Start by finding your provider or your issue.

See Businesses

Browse Issues

Telco complaints we've resolved recently

No Live Complaints

Do you have a complaint related to this issue?

We can help you get heard.

Resolve with Ajust

Telco

Cost of plan

Closed

Sent

1/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Maksim

Cost of plan

Submitted for

Maksim

Closed

Telco

Missed appointments

Closed

Sent

1/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Geoffrey

Missed appointments

Submitted for

Geoffrey

Closed

Telco

Sagging wire above property

Closed

29/4/2024

Sent

25/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Kevin

Sagging wire above property

Submitted for

Kevin

Closed

April 29, 2024

Telco

Communications pit lid

Closed

Sent

25/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Roger

Communications pit lid

Submitted for

Roger

Closed

Telco

Service disruption

Closed

Sent

24/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

John

Service disruption

Submitted for

John

Closed

Telco

Unstable pit lid

Closed

Sent

22/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

ROGER

Unstable pit lid

Submitted for

ROGER

Closed

Telco

Closed

Sent

19/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

George

Submitted for

George

Closed

Telco

Noise pollution from drilling

Closed

Sent

18/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Kathrine

Noise pollution from drilling

Submitted for

Kathrine

Closed

Telco

Wifi not working

Closed

Sent

16/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Miriam

Wifi not working

Submitted for

Miriam

Closed

Telco

Billing discrepancy

Closed

Sent

16/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Don

Billing discrepancy

Submitted for

Don

Closed

Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

Do you manage complaints for a business?

Ajust makes resolutions fast and fair for you and your customers.

Learn more

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Sorry, no results here

Clear search

Telco

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

What to do if you're experiencing mobile phone outages

Everyone deals with mobile phone outages every now and then. But what happens if your phone keeps dropping out? If you’re unable to use your phone properly due to repeat outages, you may be able to make a telco complaint. Find out what you can do about phone outages and how we can help you at Ajust.

Dealing with NBN connection delays

If you are having difficulty with NBN connection issues, whether it’s connecting up a new building, or re-connecting to the NBN after property damage, there are steps you can take to fix the problem. In many cases, you may be able to make a complaint to your telco provider, and Ajust is here to help with those issues.

How to lodge a telecommunication ombudsman complaint (TIO)

Are you dealing with Telstra Complaints, Optus Complaints, or any other telco issues? You’re not alone! The big telcos like Telstra, Optus and Vodafone have tens of thousands of customers across Australia, so it’s not surprising that sometimes things go wrong. If you have a telco complaint you can’t resolve, you can make a telecommunications ombudsman complaint with the TIO by following these simple steps.

How to deal with slow internet speed

Most internet plans that are sold in Australia will have a speed advertised on it. If you’re experiencing slow internet speeds, you may be able to make a complaint to try to have the issue fixed, and even get a refund on your bill.

How to deal with NBN issues

If you have an issue with your NBN service, you can make a complaint to get the issue resolved. For common NBN issues, the best approach is to complain to your internet service provider, rather than directly to the NBN Co.

How to make telco complaints step-by-step

If something goes wrong with your mobile or internet service, you can make a complaint to resolve the issue. Here are some tips to get the best outcome from your telecommunications provider for complaints about slow internet speeds, service dropouts, poor coverage, NBN issues, bad customer service and more.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Resolve with Ajust

Get a resolution for your Telco complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

As Seen On

Telco complaints

Telco complaints we've resolved recently

Cost of plan

Missed appointments

Sagging wire above property

Communications pit lid

Service disruption

Unstable pit lid

Noise pollution from drilling

Wifi not working

Billing discrepancy

Do you manage complaints for a business?

Businesses

Telco

Issues

Overdrawn Mortgage due to Interest Rate Increase

Faulty ATM Transaction

Overdrawn Mortgage Payments

Faulty ATM Transaction

Overdrawn Mortgage due to Interest Rate Increase

What to do if you're experiencing mobile phone outages

Dealing with NBN connection delays

How to lodge a telecommunication ombudsman complaint (TIO)

How to deal with slow internet speed

How to deal with NBN issues

How to make telco complaints step-by-step

How It Works

Tell your story

Submit your complaint

Get your resolution

Do you have a complaint?

Get a resolution for your Telco complaint