Retail complaints

Your guide to resolving complaints with retailers.

When you have a difficult experience with a retailer, it can be difficult to understand where to send your concerns. Ajust makes it easy to create and sent your complaint to the business so that you your story is heard. Whether it's in-store retail or online, Ajust's intuitive platform is here to help.

Start by finding your provider or your issue.

Retail complaints we've resolved recently

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Retail

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Regina
Retail

Quality issue with lighting

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shane
Retail

Return policy not explained

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Shane
Retail

Poor quality kindling

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Kevin
Retail

Price discrepancy

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Laurie
Retail

Return policy misunderstanding

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Archie
Retail

Taste

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Allan
Retail

Misleading advertising

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Tarak
Retail

Missing legs, wrong color

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Sharon
Retail

Delayed delivery of office chair

I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
Bhargav
Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

Businesses

Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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7-Eleven
7-Eleven
ASOS
ASOS
Amart Furniture
Amart Furniture
BP
BP
Big W
Big W
Cadbury
Cadbury
Coles
Coles
Flower Power
Flower Power
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How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Get a resolution for your Retail complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

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It only takes 2 minutes!

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