Bonza

Complaints

My return flight with Bonza on the 30th of April 2024 has been cancelled after obtaining my boarding pass. No alternative option were offered by the company, I had to find my way back home on my own and it cost me a day and expensive flights booked last minute. I missed my business appointments of the day, and most importantly I could not be with my beloved friend when she went for surgery. I want total refund of the extra travel cost endured that day of the 30th of April and reimbursement of that return ticket. They failed their contract, and I am requesting full refunds under the australian customer rights and guarantees, nothing less and nothing more.

My flight was canceled, I requested a refund instead of a new flight and it still has not been processed. This is deceitful, why promise me a refund if your company was going under?

Bonza cancelled my scheduled flights and advised me via email that I would receive a credit. But I can't contact them to find out how to use that credit, or even to check that I have it. The booking reference is 271FB2. The flights I needed to cancel were to Cairns and back on 18 and 28 May respectively. As a result of the rescheduled flights I had to book with Jetstar instead I want to use the credit I'm owed for the cancelled flights but cannot see any credit on my account.

Flights from Melbourne to Mackay (24/01/24) and return (28/01/24) cancelled due to cyclone Kirrily. I was advised I will receive a call later in the week regarding rescheduling or refund. I received a call from Mish on 25/01/24 informing me a refund will be issued. She said it can take 3 weeks to process. I was to email feedback@bonza.com to request in writing. I did that on 28/01/24. I have not had an email from them. After a month I proceeded to make contact via their app (only form of communication with anyone) 05/03/24- Started chat on app and corresponded with Lourence. Said refund is processing, sorry for the delay 29/03/24- Started chat on app and corresponded with Alma. Still processing. 14/04/24- Started chat on app and corresponded with Jeussa. Said same thing, its being processed, sorry about the delay. No communication initiated by them at any stage and no reason or justification behind the delay. All I want is our money back. We would like to see family we were on our way to see because ALL flights into Mackay were grounded due to cyclone. I have screen shots of all correspondence. I am wanting answers, the refund, and an explanation

My flight was canceled and I asked for refund because the flight that was offered, I could not make. I haven’t as yet got a refund for it. Booking reference 282ECC. Price was $159.06. I have tried the online chat. But no reply.

We have not been contacted about our flight being canceled from GC to Melbourne and I can’t get contact with anyone on their chat even though I had chat open for 6 and a half hours yesterday. I have now had to purchase new tickets. So it has cost me over $1000 return for my husband and myself to go to Melbourne to see his Grandmother whom is sick.

Bonza has a promo flight from Melbourne to Gold Coast. I booked this on 4/3/2024 for my family of 4. I received an email advising me Bonza cancelled both of my flights and now I cannot get hold of them and they don’t fly the dates that were originally booked and I can’t get any more time off work and my accommodation can’t change either.

Hi there, on Easter weekend I had a trip booked to Queensland for 4. The flight was cancelled and no anlternative and flights back cancelled with only an alternative given for a flight home which we would have lost a day. I have requested a refund and have not heard from anyone, I have contacted them via the chat option and I have not once received any response. This has been very stressful and inconvenient. We have lost flights, one nights accommodation, not to mention the stress and this caused with the family holidays over the Easter break, yet not one person has reached out in regards to this and the financial strain that we’ve endured I would appreciate a response and an immediate refund.

Good Afternoon, I have been trying to get hold of someone for 4 days now via email or chat and nothing. On the morning of the 25th April I received three emails about flights that have been changed by Bonza with new times/ dates on the bookings . These new dates and times don’t work for me and my partner now due to work and wedding commitments. I bought these tickets at a sale price and if i was to rebook them it would double the price which is not fair. Sell the ticket at one price change the time and dates only offer a flight cancel and credit so they can charge more and have the customer pay more? We will need the following changes please, below I have the booking number original flight time/date and the new flight I need the booking changed to please, Booking #2181E8 - Chris Warnes MCY-CSN (AB0589) 16th June. Was booked for 15:00 and was changed to 06:00 This flight doesn’t work as we have an event on the morning of the 16th.We need this flight changed to Monday 17th June 07:00 (AB0583). #23A564 - Kandice Keogh MCY-CSN (AB0589 )16th June. Was booked for 15:00 and was changed to 6:00. This flight doesn’t work as we have an event on the morning of the 16th. We need this flight changed to Monday 17th June 07:00 (AB0583). #2CA369 - Chris warnes & kandice keogh CSN-OOL (AB1606) 18th October and was changed to the 19th October. This flight doesn’t work as we have a wedding in coffs harbour on the 19th. This flight needs to be changed to the 17th October 09:00 (AB1606). I completely understand that flight times change this far out but we need these flights changed. I bought these tickets at a sale price and if i was to rebook them it would double the price which is not fair. Thank for your service

I need to talk to someone about receiving a credit for my flight that was cancelled as the website says it will automatically be added as credit to my account but this is not the case. Every time I try and use the online chat to discuss this, it says I am in queue for hours and I get nothing.