I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
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Adrian
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GIO
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GIO Complaints
The best way to resolve complaints with GIO
GIO is an Australian insurance company offering a range of policies including car, home, and travel insurance. With a focus on customer service, GIO aims to provide reliable coverage and claims support. Some common complaints about GIO include delays in claims processing and difficulties in contacting customer service.
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to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Insurance
Claim outcome disagreement
Unresolved
Sent
21/2/2024
Claim outcome disagreement
Adrian
•
February 21, 2024
Unable to collect car
Outcome Sought
Apology
Compensation
Other
Insurance
Access
Unresolved
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Craig
Access
Craig
•
January 11, 2024
Unable to access both
Outcome Sought
Apology
Compensation
Other
Insurance
Not adding son to policy
Closed
6/11/2023
Sent
6/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carina
Not adding son to policy
Carina
•
November 6, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
GIO
To Listen
Live Campaign
Do you manage complaints for
GIO
?
Insurance
Claim outcome disagreement
Unresolved
Sent
21/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Adrian
Adrian
•
February 21, 2024
Customer is dissatisfied with gio claim process, believes car is not total loss, wants to collect car and speak to a human.
I lodged a claim for my car with GIO. I dropped the car off for repairs around mid January 2024. Since I was not contacted by the repairer or GIO. I contacted through a call which did not connect me to a human but directed me to check my account and contact the repairer for details. I contacted the repairer he said that the car was a total loss. I do not agree with the outcome as it was a mere paint job. There was no mechanical damage hence I would like to show it to my own repairer. I would like to collect my car asap. But I am unable to speak to a human.
Insurance
Access
Unresolved
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Craig
Craig
•
January 11, 2024
Customer wants access to both policies for their cars.
I have 2 policies
1 in my Name and 1 in my Wife
I asked at time of purchasing Cars I have acess to both
Insurance
Not adding son to policy
Closed
6/11/2023
Sent
6/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carina
Carina
•
November 6, 2023
I paid a policy in February 2023 Annual Premium in about August I asked to add my son to policy as he was going to drive car, this never happened as o bought another car for him to use. I assumed that I didn’t need to take him off the policy and therefore just not pay the extra $200 odd dollars for him to drive the vehicle. I assumed not paying this would just make him not be able to drive car which he didn’t. I never received emails which they say they sent and not they voided my policy and say refund was issued. I never received this information and I’ve been with gio for many many years with many many different cars. Around this time I also tried to buy other cars for my son to drive. I’ve previously been told just don’t pay policy then they drop off the system and auto cancel. So I assumed this would be under same circumstances.
I want my original policy for original price I paid for my annual premium reinstated along with all my years service with gio given back to me
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Insurance
Not adding son to policy
Closed
6/11/2023
Sent
6/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carina
Not adding son to policy
Carina
•
November 6, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
GIO
Quick Solutions
WE SUGGEST
For the most part, insurance is set and forget however unfortunately, things can go wrong. Whether it's a billing issue or problem with the processing or a claim, Ajust is here to simplify the complaint process to give you the best chance of a fast and fair resolution.
Do you need to make a complaint to your insurance provider? Ajust makes it easy, regardless of whether it's one of the big providers or perhaps one that is less known. The intuitive online platform only takes a couple of minutes and then Ajust follows up with you to ensure you reach a resolution for your complaint.
How to complain to
GIO
Ajust helps hundreds of consumers each month by making the complaint process simple and easy. Ajust’s platform ensures that all essential information is included before sending the complaint to the insurer. Here are steps to consider before getting started.
01
Describe the issue and how it affected you
Help the insurer understand what went wrong, whether it's a delay in claim settlement, a billing dispute, or another issue affecting your policy. Explain how the situation has impacted you.
02
Consider how you’d like the insurer to resolve your complaint
Help {Insurance Company} by being clear with your requested resolution, such as expediting the claim, fixing a billing issue or addressing policy concerns.
03
Gather any materials that support your complaint
Sharing relevant files can support your complaint and help achieve a fast and fair outcome. Policy documents, claim documents and correspondence with the insurer are examples of things you could consider including with your complaint.
04
Fair and Free
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GIO
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04
Fair and Free
Join our campaign to get
GIO
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
GIO
Phone
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Post
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Online
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In person
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Complaint Policy
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Common issues related to
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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