Origin Energy

Complaints

The customer service representative Spencer, was not understanding of our situation. My mum has had a stroke and expected her to remember her exact address of where she lived before the stroke so that we could request disconnection. She has paid huge amounts for a unit that has been empty for 6 months. She would like disconnection and a refund for the fees taken out of her account since December 24 2023

I am with Origin electricity and gas. I was not in Australia for half year, but they charge me near the same amount like before each bill. I want to get bill corrected.My email is : maryzhao2@yahoo.com.au Phone 0423601986 Chi

I have requested a refund of my accounts credit. three time already. The first two time no one responded. the last time they are keeping over half of it for my "expected bill" which will be in another 10 days. I have never been late on payment and have no cause of them to think i will not pay.

Hi paid for a bottle of gas witch was half full , now paid full amount bottle witch wanted empty gas bottle filed up , since you send me extra $43 on my account want that halved.

I'm reaching out because I'm unsure if my current home energy plan is the most cost-effective option available. Having been a customer of Origin Energy for over five years, and with the escalating cost of living, it's important for me to ensure I'm on the optimal plan suited to my requirements. Could Origin Energy please assess my account and inform me if there is a more affordable plan that would meet my needs?

Hi, origin, I wan the customer with you for many years. Today I am moving my house, so call you to inform and try to disconnect old place and reconnect my new place. I called you right now and still on the phone. One person picked up after 10 minutes and send me the check number and the tell me to wait. I waited another 35minutes for that, then the phone disconnected. How can you treat your customers like this. Can someone contact me back on 0421525018, pls

4 phone calls 3 line drop puts service call not raised wrong phone number recorded No hot water for 10 days Plumber stated no fault in unit Electrician said no fault in power so it is a an origin meter problem Now meter company has rejected order but Origin specialist can’t read the code to tell me why and now it’s Friday again and no hot water I run an Airbnb and have lost this weekends custom I want a service technician to attend my property and diagnose and tell me what is wrong then I want my electricity supply account suspended for time I have not had service

Account A-0E67BB34 After multiple smart meter replacements & multiple phone conversations on your 132461 number, I still do not have the problem with my data available through your Origin app fixed. I am promised that the problem will be sent to tech support, billing faults & other departments but still the problem persists. I am told that the representative will ring me back to tell me what is happening, but to date this has never happened.

Origin did not send me an invoice for a year The account wasn't in my name or set up by me I need agreed to a contract with them or signed anything amd they know that They then sent me an electricity invoice for 135k for 10 months followed by another for 35k for 3 months. They never sent me a prior invoice or email and then all of a sudden said the invoice was overdue and they threatened to shut my electricity off if not paid straight away. They assured me the bills were correct even when I stated they were extremely inflated compared to my other business. They disagreed and assured me by email they were correct. I had to call in an emergency electrician to test my power and see what was foing on. I incurred significant costs doing this. No issue could be found. They said there was no chance my business would use that much energy. It would be almost impossible. Eventually they reviewed the charges on the 1 invoice they sent and found a multipler of 160 was used, not 40. Origin has now confirmed a 40 should have been used but have not amended and up until this morning had not contacted me in 8 days. There correspondence said there still working on it. This issue caused me significant stress to the point I was having issues breathing. I felt like I had a constant weight on my chest and migraines. I discussed with my franchisor immediately the way I could close my business without further costs. I also had meetings with my external legal and external accountants requesting the process and costs with shutting the business immediately as I would not be able to absorb the exorbitant electricity costs which Origin confirmed were correct. I want the invoices amended and any furniture invoices amended. I want compensation for the costs in finding origins mistake and for the stress this has caused me. I wasn't a significant discount for the lake of correspondence and continued mistakes (sending another bill) at the inflated price. I would.expectbthese incorrect bills to be wiped.and a new account to be opened and charged correctly and on time.

Connected my neighbours gas meter instead of mine. Refusing to call me back to resolve the issue