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ParcelPoint
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ParcelPoint Complaints
The best way to resolve complaints with ParcelPoint
ParcelPoint is a parcel delivery service that offers convenient solutions for individuals and businesses. With a widespread network of pickup and drop-off locations, ParcelPoint facilitates seamless shipping and receiving experiences.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Logistics
Return not picked up
Closed
16/5/2024
Sent
15/5/2024
Return not picked up
Dimitri
•
May 15, 2024
Unresolved return, no refund
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
ParcelPoint
To Listen
Live Campaign
Do you manage complaints for
ParcelPoint
?
Logistics
Return not picked up
Closed
16/5/2024
Sent
15/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dimitri
Dimitri
•
May 15, 2024
Customer seeks $15.95 and apology from parcelpoint for failed product return, lack of response from support team.
Organised a return of my Foxtel box back in April the 18th 2024,
Initially contacted the support team to ask as to why the product was not picked up? also forgot to mention I paid $15.95. the support lady emailed back apologizing and said she will rebook and to get in contact with her he they haven't picked it up withing 3 business days. that was on the 29/4/24. today it the 15th I have sent to other email since with no reply. good luck getting my money back.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Logistics
Return not picked up
Closed
16/5/2024
Sent
15/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dimitri
Return not picked up
Dimitri
•
May 15, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
ParcelPoint
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
ParcelPoint
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
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ParcelPoint
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Fair and Free
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ParcelPoint
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How to contact
ParcelPoint
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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