Had a problem with a business? We help you push back and win.

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80% success for 15,000+ Aussies

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Join 15,000+ Aussies getting issues resolved fast.

No more hold music or dead ends. Ajust helps you contact businesses and get results fast.

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Expert Support

We make it easy to stand up for yourself and win.

Our AI does the heavy lifting. You tell us what happened and we’ll make sure you get heard.

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Real Results

Success for over 80% of cases.

We use policy, pressure and consumer law. Whatever it takes to get your case resolved.

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How it works

Ajust crafts your complaint and sends it straight to the business. Once our AI advocate launches, we'll handle your case from start to finish.

Search for any business

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Quickly describe your issue

Ajust uses your story to automatically create a case. We send your case with the right details, to the right place – so you get the right outcome.

Instantly send your complaint

The business responds to your case to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Not sure if you have a case?

We’ll help you check your rights, write your complaint, and send it to the business. All in one go.

Find out what you're owed

As Seen On

Your questions, answered

You can also learn more about us here.

What happens after I send a complaint?

Your complaint is instantly sent to the business. When the business responds, you can reply to them directly.

How is Ajust better than contacting a business myself?

Ajust immediately delivers your complaint clearly and professionally to the right person, saving you time, stress and hassle.

How much does it cost?

Nothing! Sending a complaint with Ajust is completely free for consumers.

How does Ajust make money?

In the future, you’ll have the option to pay for extra support or further escalation actions from Ajust.

Is Ajust independent?

Yes. Ajust is independent from the businesses listed on our platform. Our priority is helping consumers resolve their issues. We're also separate from government bodies, regulators, and ombudsmen.

Raise a case with any Australian business

Find out how these businesses resolve issues. Can’t find a business on the list below? You can make a request to open a case here.

Telstra

Telstra is Australia's biggest telecommunications provider, with around 50% market share for both NBN services and mobile services. With so many customers, it's no surprise Telstra also deals with lots of complaints. Telstra makes up more than 50% of complaints to the ombudsman.

TPG

TPG is one of the 3 largest telco providers in Australia. TPG has the 2nd highest number of NBN subscribers and the biggest market share for high speed NBN. TPG merged with Vodafone in 2020, but both brands continue to operate. TPG customers should make complaints to TPG, not Vodafone.

Optus

Optus is one of Australia's biggest telcos, with the 2nd largest market share for mobile services and the 3rd largest for NBN services. Optus is not always easy to deal with for complaints. Optus can respond slowly to complaints and sometimes it takes more effort to get a resolution. Optus had almost 20% of ombudsman complaints in 2021-22.

Kmart

Kmart Australia is an Australian retailer with over 230 stores nationwide. The company is committed to providing customers with a great shopping experience.

Coles

Coles is a well-known Australian supermarket chain that offers a wide range of grocery products, including fresh produce, pantry staples, and household items. With numerous locations across the country, Coles aims to provide convenient shopping experiences for customers. Some common complaints about Coles may include issues with product availability, long queues during peak hours, and occasional pricing discrepancies.

Officeworks

Officeworks is Australia’s home for office supplies including stationary, furniture and technology. They're focused on their a wide range, low prices and great service. According to their website, their customer satisfaction rates continue to climb.

Most resolutions

New cases

Laser Clinics Australia

Issues we solve

Learn more about the types of issues we resolve.

Banking

What can I do if my bank doesn't respond to my complaint?

Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.

Airline

What is the Airline Customer Advocate?

The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.

Energy

Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

Energy

How to read your energy meter

If you’ve been given an estimated energy bill you may need to take your own reading of your meter to submit to your energy provider. Use this simple guide to review your energy bill and notify your energy provider of your reading.

Telco

What to do if you're experiencing mobile phone outages

Everyone deals with mobile phone outages every now and then. But what happens if your phone keeps dropping out? If you’re unable to use your phone properly due to repeat outages, you may be able to make a telco complaint. Find out what you can do about phone outages and how we can help you at Ajust.

Banking

How to deal with credit card fraud

Credit card fraud can happen to the best of us. There are a number of ways this can happen e.g. scams or stolen cards - but the bottom line is that it’s unfortunately a pretty common occurrence. If you have been a victim of fraud, you need to act quickly. You can usually speak to your bank to freeze your account and request to have any fees and charges reversed. We’ll take you through some of the common issues that arise from credit card fraud and how to tackle them.

Banking

Don’t let your issue go unresolved.

Your voice matters. Take action and we’ll back you every step of the way.

Make a complaint now

Had a problem with a business? We help you push back and win.

Join 15,000+ Aussies getting issues resolved fast.

We make it easy to stand up for yourself and win.

Success for over 80% of cases.

How it works

Search for any business

Quickly describe your issue

Instantly send your complaint

Not sure if you have a case?

Your questions, answered

What happens after I send a complaint?

How is Ajust better than contacting a business myself?

How much does it cost?

How does Ajust make money?

Is Ajust independent?

Raise a case with any Australian business

Telstra

TPG

Optus

Kmart

Coles

Officeworks

Most resolutions

New cases

Issues we solve

Overdrawn Mortgage due to Interest Rate Increase

Faulty ATM Transaction

Overdrawn Mortgage Payments

Faulty ATM Transaction

Overdrawn Mortgage due to Interest Rate Increase

What can I do if my bank doesn't respond to my complaint?

What is the Airline Customer Advocate?

Behind on energy bills? What happens and what to do

How to read your energy meter

What to do if you're experiencing mobile phone outages

How to deal with credit card fraud

What can I do if my bank doesn't respond to my complaint?

What is the Airline Customer Advocate?

Behind on energy bills? What happens and what to do

Don’t let your issue go unresolved.