Get a fair deal without the fight.

It’s free to chat with our AI agents. We charge a small fee only if we take on your case. Our fee is a share of the money we’re winning back for you (usually 10%) or a low fee for quick jobs like cancelling a subscription (usually $5 or $15).

You’ll always see the exact price upfront and agree to it before we start. If we don’t get a result, you get your money back.

Both. Our AI agents run every case, monitored by our team in Sydney. The AI agents are trained to know your rights, how to contact businesses, the best complaint strategies and escalation options.

Our team runs daily reviews to spot any issues and steps in if needed (like if an agent has made a mistake impacting your case). If you have a concern about Ajust, it will always be reviewed by a real person.

If we make a mistake, we make things right. We’ll do whatever we can to put you back in the position you were in before the mistake. Usually this means refunding our fee to you in full. We might also offer to delete your personal information and withdraw any complaints we’ve made on your behalf.

If you think something’s gone wrong, contact us and a real person will review the situation.

Yes. We only ever ask for the minimum needed to move your case forward – and we never ask for passwords, PINs or bank account numbers. Payments run through Stripe, so Ajust never sees or stores your card details. You can delete your account and all your data anytime from your settings.

Most cases are successful. But if we can’t get you a win, you get your money back. Our fee is charged upfront but refunded if we don’t achieve your goal. Where it makes sense, we’ll also point you to other options you can take further yourself.

Just your story, in your own words. It also helps if you have something like a receipt or a bill – that’s usually the fastest way for us to get started.

Once you approve the plan, we take it from there and act on your behalf. We’ll only come back to you if we need a decision or extra information. We send email notifications whenever there’s an update, so you don’t need to wait around.

Most cases wrap up within 2 weeks, though it depends on your issue and how quickly the business responds. We chase up on a set schedule so nothing stalls and handle all the back-and-forth for you.

No. Ajust is a consumer advocacy service. Our agents know consumer rights and use them to negotiate with businesses on your behalf. But we’re not lawyers and can’t provide legal advice. For complex legal matters, we’ll recommend you contact a lawyer.