Our mission is to build the best relationships between consumers and businesses.
As Seen On
What is Ajust
Ajust is a technology platform that resolves complaints fast, fair and free for consumers.
We understand that no one is perfect. Things go wrong, that’s part of life. What matters is what happens next…
When a consumer has a bad experience with a business, they can use Ajust's intuitive platform to tell their story. Ajust then sends a complaint to the business with everything they need to resolve it. Ajust has resolved complaints for customers of Australia's biggest banks, telcos, energy providers, airlines, retail stores and more.
Our Values
Ajust does best when our actions line up with our 3 core values.
01
Do Good
We believe the best businesses do the best for their communities. We’re committed to being a business that does good.
Helping consumers is our first priority – if we stay focused on that, everything else falls into place.
We’re also set up to share our success. We put aside 10% of our revenue and ownership to fund initiatives for consumers.
02
Do Different
We believe being different is a super power. We search for newness and we celebrate diversity and individuality.
Reinventing wheels is fine by us if the wheel is broken. We think complaints are broken for consumers and businesses. Resolving complaints is a wheel worth reinventing.
03
Do Lots
We believe in making the biggest possible impact.
Resolving one complaint makes a difference to someone’s life. Changing the relationship between consumers and businesses makes a difference to society. We want to be a giant fish in a giant pond.
Why Complaints?
First, a quick taste of how we think about the world…
We live in a lucky society at a great time in history. Our society depends on relationships between consumers and businesses – that’s how we access services (like banking, internet and electricity) and buy goods (like groceries, clothes and electronics). Those relationships are tested when things break down – when consumers have bad experiences and make complaints.
Ajust believes every consumer deserves strong, stable and sustainable relationships with businesses. And we believe that businesses do best when consumers are heard.
Ajust FAQs
Is Ajust good for consumers or businesses?
Both! Ajust helps consumers resolve their complaints, because we believe that is good for consumers and good for businesses.
How does Ajust protect data and privacy?
You can find all the details in our Privacy Policy.
Does Ajust give legal or financial advice?
No. Ajust does not give legal advice or financial advice.
Do you want to get involved?
Ajust is always looking for great collaborators. Contact us if you like what we're doing and what to be involved.
Recent Media
Tom Kaldor, on Channel 9
New online service resolving disputes within a week
Read on Channel 9
Balancing the Grind with Tom Kaldor, Founder at Ajust
Read on Balance the Grind
Ajust Wins Entrepreneurial Innovation Award
Read on Waverley Council
Meet Ajust, the Sydney startup that loves customer complaints and wants more of them
Read on Smart Company
Contact Us
If you're a consumer who wants to resolve a complaint, get started here. If you're a business that manages customer complaints, learn more here.
For anything else, use our general contact options below.
Bondi Junction, Australia