The trusted guide and advocate for every consumer
Our mission is to elevate customer support by eliminating the admin of being a consumer and making sure every consumer is heard and gets the outcome they deserve.
As Seen On
WHY WE EXIST
Your internet drops out, so you contact your telco for customer support...
Here's what happens next: You go through mazes. You wait on hold. You don’t get a real response. Your internet isn’t fixed.
Now replace internet dropout with missing delivery, cancelled flight, faulty product, overcharged account. The list goes on.
There will always be problems with the goods and services we buy. Consumers need a way to resolve them, but customer support is currently broken for consumers.
We're proud to be building a new way.
What we value
Consumers come first
We care most about making life easier for consumers – by eliminating the admin of customer support and resolving issues.
Do good things
We act with intention. We take a position on what’s right. We’re proud of what we put into the world.
Uniquely ourselves
As individuals, we’re authentic and show up with our whole selves. As a business, we define our own path.
WHAT WE'LL ACHIEVE
No complaints
In an Ajust future, consumers won't need to be demanding to get what they deserve.
End the sludge
Being a consumer shouldn't mean having endless life admin.
Extinct waiting on hold
Say no more.
Elevate customer support
Customer-centric businesses partner with Ajust to upgrade their customer support experience.
Meet the team
WHERE YOU'VE SEEN US
Ajust in the AFR, Friday 29 November 2024
This Australian AI startup-up wants you to complaint more
Read about Ajust in the AFR
New online service resolving disputes within a week
See Ajust featured on Nine News
New data shows Aussie complaints are on the rise
Watch the Today team discuss Ajust's data
Meet Ajust, the Sydney startup that loves customer complaints and wants more of them
Read SmartCompany's feature on Ajust
Ajust Wins Entrepreneurial Innovation Award
Celebrate Ajust's award from Waverley Council
Contact Us
Consumers looking to solve an issue, get started here.
Businesses looking to elevate their customer support, learn more here.
Otherwise send us a message below.
Bondi Heights, Australia