When a business won't listen, we get it sorted fast.
Our AI agents know your rights, work 24/7 on your behalf and get you the outcome you deserve.
Common problems Ajust can solve
400k people helped
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Stop chasing. We'll take it from here.
They count on you giving up. We won't let that happen.
We know which channel, contact and phrasing gets each business to respond. Then we follow it through until it's actually resolved. You get a result, without spending your evenings on hold.
Questions, answered.
Everything you need to know about how Ajust works, what it costs and what happens after you start a case.
What does it cost?
It is free to chat with our AI agents. We only charge a fee if you choose to proceed with a case.
For cases involving a refund or compensation, our fee is 10% of the money we secure for you. For quick jobs such as cancelling a subscription, we usually charge a small fixed fee of $5 or $15.
You will always see and agree to the fee before we begin. If we do not achieve the agreed outcome, you get your money back.
Is it AI or humans?
Both. Our AI agents manage each case, monitored by our team in Sydney.
The agents are trained to understand consumer rights, contact businesses, choose the best complaint strategy and identify escalation options. Our team reviews cases daily, spots potential issues and steps in when needed.
Is my information safe?
Yes. We only ask for the minimum information needed to move your case forward. We will never ask for passwords, PINs or bank account numbers.
Payments are processed through Stripe, so Ajust does not see or store your card details.
What if it does not work?
Most cases are successful. But if we cannot achieve the outcome agreed at the start of your case, you get your money back.
Where it makes sense, we will also point you towards other options you can pursue yourself.
How long does it take?
Most cases are completed within two weeks, although timing depends on the issue and how quickly the business responds.
We follow up on a set schedule, handle the back and forth and keep chasing so your case does not quietly stall.
Is Ajust a legal service?
No. Ajust is a consumer advocacy service. Our agents understand consumer rights and use them to negotiate with businesses on your behalf, but we are not lawyers and cannot provide legal advice.
For complex legal matters, we will recommend that you speak with a qualified lawyer.
We fight for the outcome you’re owed.
We do the writing, the sending, and the chasing. You get a notification when it moves.