Privacy Policy

Last Update: July 2025

Who is Ajust and what is a Privacy Policy?

Ajust is a platform that helps consumers resolve issues and complaints with businesses. This page contains our Privacy Policy, which explains in simple language how we handle your personal information.

We want to be very clear about this up front: we never sell your personal information to anyone.

Personal information is information that could identify an individual (for example, the full name or address of a consumer who makes a complaint). Personal information is different from other forms of information that can’t be used to identify an individual (for example, data about the total number of consumers making complaints).

By providing personal information to us, you agree that we will manage your personal information in line with this Privacy Policy.

We do our best to protect the security of your personal information (for example, through access controls). But everyone knows that sharing data over the internet is inherently risky, so we cannot guarantee data security. Any personal information you share with us is at your own risk.

We might need to change our Privacy Policy. We can do that at any time. If we make changes, we’ll update the content on this page. You should check this page regularly, particularly before sharing personal information with us.

What personal information do we collect?

We may collect the following types of personal information:

  • your name
  • your address
  • your email
  • your telephone number and other contact details
  • your age or date of birth
  • details about your customer accounts with service providers and other businesses
  • details about how you access and interact with our website
  • details of the products and services we have discussed with or provided to you
  • other information you provide to us while using our services

How do we collect personal information?

We collect personal information directly from you in the following ways:

  • when you use our website
  • when you use our tools and products
  • any other times you communicate with us (including through our website, by email and over the phone)

Why do we collect personal information?

The main reason we collect personal information is to help run our business, in particular:

  • to help consumers resolve issues and complaints with businesses
  • to generate articles, reports and other information (not personal information)
  • to complaint with our obligations

Who do we disclose personal information to?

When you use Ajust to resolve an issue or complaint with a business, we generally need to disclose personal information to that business (for example, so that the business can identify you and contact you).

We may display some of the information you provide to us on our website, which is available to the general public. We’ll try to make sure you cannot be identified from this information (for example, by only displaying your first name in the feed, not your full name). But it may sometimes be possible to identify you from the information we display (for example, if you have an extremely unique first name). If you don’t want us to display your information in this way, you can contact us to let us know.

Sometimes we might offer to connect you with partners or providers who might be able to help you. We’ll check if you’re interested first and only share your personal information if you give us your permission.

Apart from that, we may disclose personal information to others in the normal operations of our business, including:

  • our employees and related bodies corporate
  • third party suppliers and service providers
  • professional advisers, dealers and agents
  • payment systems operators
  • anyone else we’re legally required to disclose to

We never sell your personal information to another organisation.

What about sensitive information?

We might also collect sensitive information, which is a type of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

We only collect, hold, use and disclose sensitive information for the following purposes:

  • any purposes you consent to
  • the primary purpose for which it is collected;
  • secondary purposes that are directly related to the primary purpose for which it was collected, including disclosure to the below listed third parties
  • to contact emergency services, or to speak with your family, partner or support person where we reasonably believe there is a serious risk to the life, health or safety of you or another person and it is impracticable for us to obtain your consent
  • if otherwise required by law

Do we send personal information outside of Australia?

We may disclose personal information to service providers outside of Australia. We do our best to make sure that our overseas service providers deal with personal information in a way that is consistent with our Privacy Policy. But you acknowledge that we can’t guarantee the compliance of these service providers.

Do we use Google Analytics?

Yes, we use Google Analytics to track our website data. See here for information about how Google uses data.

Do we use Artificial Intelligence?

Yes, like many businesses these days we use AI throughout our business operations. As we other suppliers and service providers, we do our best to make sure that AI service providers deal with personal information in a way that is consistent with our Privacy Policy.

What else should you know?

We may use cookies on our website. This Google article provides useful information about what cookies are and how to manage them if you’re using Chrome. Also, our website may have links to external websites. We take no responsibility for the privacy practices or the content of those other sites.

What if you have more questions or need help?

If you want to know more or make a complaint about how we manage your personal information, you can contact us at contact@ajust.com.au.