AGL

Complaints

I am writing to follow up on my previous complaint regarding the exorbitant final bill I received upon moving out of my studio apartment. Despite my initial attempt to address this issue through your customer service channels, I have yet to receive a satisfactory response or resolution. Furthermore, I am deeply disappointed to receive a threatening email from AGL Energy, indicating the possibility of selling my debt to a collection agency. This approach is both unprofessional and distressing, especially considering the lack of communication and resolution regarding my legitimate concerns. I reiterate my willingness to pay the average monthly bill amount for the duration of my tenancy with AGL Energy. However, I refuse to comply with the unreasonable total stated on the final bill, given the absence of transparency and explanation provided by your company. Additionally, I would like to emphasize that my preferred method of contact is via email at nathanvandervoort@hotmail.com. I expect all future correspondence regarding this matter to be conducted through this channel. I urge AGL Energy to reconsider its approach and prioritize resolving this issue amicably and transparently. I trust that as a reputable energy provider, you will address my concerns promptly and ensure fair treatment of your customers. Thank you for your attention to this matter.

1. AGL has put my Neighbor’s electricity meter number under my bill for 7 years. 2. I live alone in Unit 4 and realized I have paid to the wrong electricity meter after Strata opened the electricity box, paid at least extra 20000kwh in the past 7 years. 3. I need AGL refund all the extra money I have paid and give me interest on top of that.

With the cost of living increasing, I'm keen to ensure I'm getting the most value out of my home energy service. I've been with AGL for approximately 4 years and I'm currently on a gas only plan. Could you please review my account and inform me if there is a more cost-effective plan available that suits my requirements?

With the cost of living on the rise, I am eager to ensure that my current home energy plan, the Flexible Saver, is the most economical option available. Having been with AGL for approximately four years, I am requesting a review of my account to determine if there is a more affordable plan that suits my needs.

As a long-standing AGL customer of over five years, I am reaching out to ensure that my current home energy plan, the Value Saver, is still the most cost-effective option given the rising cost of living. Could you please review my account and inform me if there is a more affordable plan available that suits my needs?

Hi, I have been charged roughly $12,000 for my electricity bill, I did contacted my own electrician as well who climbed there is no way we can receive that much bill. I have been going back-and-forth with AGL and they giving me very little discount, this is something that I can’t afford. I am pretty sure there is something wrong with their meter or readings, did wanted to change the meter but they did not, I only had some visits.

I'm concerned I'm not on the best available deal for my gas service. With the rising cost of living, I want to make sure I'm on the best available plan for my needs. I would like AGL to review my account and let me know if there's a lower price plan available that fits my needs.

Since October 2023 I have attempted numerous times to get my solar credits payed into my account. Each time I was passed up the line and then told the credits would be in my account within 5 working days. The last time I attempted to receive my credits I was told that because of the government energy payment that I could not recieve all of my credits to which I replied that it was not a problem and to leave the amount as a buffer. I was then told that they needed my bank account details even though they had payed into my account before. After nearly 6 months of waiting I joined Bill Hero and went to another provider on the 5th of April and AGL have at this stage contacted my or given me my credit back. My wife has Lymphodema and this year we have had to hire a machine to help contain it, the credit which is over a thousand dollars was earmarked to help purchase the machine outright. All we want is our money in our account.

I have been paying 50 dollars each for gas & electricity every fortnight out of my pension for last 2years because of a missed isymentvin 2022 AGL decided to disconnected gas 2yrs later now want to disconnect electricity as I’m in arrears cannot afford to pay 1/2 of full bill Then later in day police came to my door for a welfare check

There is no power in my house from 10.30 am. Till 8 pm the issue is unresolved and when you call Endeavour energy you only get automated messages.