Amart Furniture

Complaints

I ordered a lounge, recliner, table and chairs on 3/2/24 and was advised available for delivery mid April, was then advised end of April now advised mid may. Each time I have had to contact, no communication to me in regards to the delay. If I had known it would be a 4 month wait not 2.5 months as told I would have gone else where. I would like people to contact me in regards to delays and a partial refund for the inconvenience

Lounge suite arrived with broken light, Sept 2023 Numerous phone calls and emails - nothing

I ordered a bedroom suite, bed 2x bedside tables and a queen matress and double matress approximately 9 weeks ago. The bed was available immediately as were the mattresses though to save them on delivering in three shipments I waited the time for the bedside tables to be ready. When they delivered they failed to take my old mattresses until I complained. The new queen matress also had a tear in it so I requested they replace it immendiately. I don’t pay nearly $4000 for broken crap. The order was late for delivery as they never scheduled the delivery until I called them. I am now waiting on the delivery of the tall boy which should now have been delivered to me. I called them today and they advised (9weeks after my purchase) and they advised me they can’t give me a date for delivery as they are waiting for it to be taken out of the container. They said two weeks. I said I want a date, they said they can’t give me a date but they would anticipate the end of April up to the second week in May. This is inacceptable. I was told 9 weeks (as an outside delivery window) before I agreed to the purchase of the whole suite. It hasn’t arrived and I’m not happy to wait a further 1 week let alone another 4 weeks. I would not have brought this suite if they told me I would have to wait this long when I brought it. This is a fraudulent sale and I want the delivery now as agreed at the time of purchase. I don’t have a set that I paid for and I do expect it rectified immediately. By immediate delivery of the paid for and purchased items.

Purchased lounge set 2022 already stitching fraying and some seating areas collapsed. Warranty on lounge but Amart stated this is wear and tear and not covered by warranty. These lounges are less than 3 years old and should be of excellent quality. Lounges are only used for a few hours in the evening as we all work full-time. Amart not negotiating and not taking my points into consideration.

Delivery men left newly painted walls direty and a hole. Rang Amart customer care immediately. Was sent an email requesting info and photos. I replied with info and photos same day. After not hearing anything for one week, i rang and given apology as my email had been missed. On 13 March received a phone call from a person who said he had been contacted by Amart to fix my issue. He didn't work for amart and refused to give me the name of his business when I asked. He then said he would send someone around to wash my walls. I told him that I had tried to wash them however they were still dirty and need to be repainted. Also the hole needed to be repaired. He hung up on me. I sent an Email to customer care at Amart detailing the whole incident. No reply. Rang last week and asked to speak to a supervisor. Promised a return call yet noone called me. Contacted Amartn again yesterday and after waiting for sometime finally got to speak to a supervisor who politely told me it wasn't her problem and that the transport department would have to resolve the matter. I asked to be putntheough she told me they don't have a direct line and cannot be contacted. I asked for a number that I could call myself and she told me again that the transport department does not have a phone number. The call finished up when she told me she would passed my email on but couldn't promise anything. What the heck - a load of rubbish and they call themselves customer care. What department does not have a phone number. My brand new home with newly painted walls left with very dirty marks and a hole.

We have been sold a product not suitable for a child - 3 years old , where by using this product (bed) , risk of death is 10 times higher for 7-8 year old. Risk should be very much more than that for 3 year old. At the time of selling, no one educated us about this risk and we only learned about it after opening the product. We now wanted to exchange for a product which does not harm our child. However Amart is not willing to exchange

Hi  I bought this furniture from Amart, and by using it as a poor quality, it was ripping off slowly as a small whole, and I complained, and they were saying it was accidental damage, but we never did anything wrong, and the same is true for the back of the furniture, where threads are coming off and they are fixing, but the whole was not getting fixed as they were saying it was accidental damage.

Hi my sofa foam got D shaped it has lints too

 I am attaching the photos from your chat I had the worst service and am still waiting for a reasonable answer. I was told you had this product in stock and I could get it in a week, now I have been advised it will be late February. Actually 3 different dates. And the attitude was disgusting and disrespectful. I will be contacting The Office of the Consumer Goods and Services Ombud (CGSO) if this matter is not rectified and I have not gotten a reasonable response within 24 hours. image0.pngimage1.pngimage2.png

We purchased a Chaser 3 lounge and 2 recliners on sales order No. 334-414468 on 9/2/2019. The black back covers on both recliners both have developed white marks over a large area on them.