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My complaint was closed by Ajust.
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Lin Ho
Verified
UBank
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UBank Complaints
The best way to resolve complaints with UBank
UBank operates under NAB and specialises in being digitally accessible. In their Complaints Policy, UBank notes they aim to resolve complaints within 30 days or 21 days for debt collection and financial hardship-related matters.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Rejection without explanation
Unresolved
Sent
13/5/2024
Rejection without explanation
Lin Ho
•
May 13, 2024
Unable to open account
Outcome Sought
Apology
Compensation
Other
Banking
Account closure without reason
Closed
29/4/2024
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robin
Account closure without reason
Robin
•
April 19, 2024
Unable to access $900, late on rent, no food or petrol
Outcome Sought
Apology
Compensation
Other
Banking
Update details request
Unresolved
Sent
11/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Update details request
Peter
•
April 11, 2024
Inconvenience
Outcome Sought
Apology
Compensation
Other
Banking
Account closure without notice
Unresolved
Sent
14/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeffrey
Account closure without notice
Jeffrey
•
March 14, 2024
Locked account with balance
Outcome Sought
Apology
Compensation
Other
Banking
Fraudulent transaction
Unresolved
Sent
8/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dylan
Fraudulent transaction
Dylan
•
March 8, 2024
Lost $200
Outcome Sought
Apology
Compensation
Other
Banking
Transfer money access issue
Unresolved
Sent
19/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sebastian
Transfer money access issue
Sebastian
•
February 19, 2024
Unable to access money, account frozen
Outcome Sought
Apology
Compensation
Other
Banking
Locked out of account
Unresolved
Sent
18/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shane
Locked out of account
Shane
•
February 18, 2024
Account closure in 30 days
Outcome Sought
Apology
Compensation
Other
Banking
App and online issues
Unresolved
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tommy
App and online issues
Tommy
•
February 15, 2024
Two days loss of wage, delayed incoming payments
Outcome Sought
Apology
Compensation
Other
Banking
Account locked
Unresolved
Sent
2/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Johanna
Account locked
Johanna
•
January 2, 2024
No access to funds
Outcome Sought
Apology
Compensation
Other
Banking
No returns
Closed
21/11/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
No returns
Robert
•
November 16, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
UBank
To Listen
Live Campaign
Do you manage complaints for
UBank
?
Banking
Rejection without explanation
Unresolved
Sent
13/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lin Ho
Lin Ho
•
May 13, 2024
Customer seeking clarification on account rejection from ubank, requesting assistance to fix the issue before going overseas with family.
Good morning.
My name is Lin Ho Soh.
I have attempted to open an account and been rejected.
I have asked why this is and the only answer I get is “we can’t tell you”.
I’m going overseas with my family and I would like a card
How can I fix the problem if I don’t know what it is.
I just need to know what the problem is for the rejection so that I can fix it.
Can you please assist me.
Thank you very much and have a good day.
Kind regards
Lin Ho Soh
Mob: 0422326377
Banking
Account closure without reason
Closed
29/4/2024
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robin
Robin
•
April 19, 2024
Customer is seeking $900 from ubank due to account closure without reason, causing financial hardship and frustration with customer service response.
They have Closed my account has given no reason I have got over$ 900 in account I cannot access , I’m late in Rent have no food no petrol and customer service tells me could take up to 30 days I have contacted a ombudsman this is absolutely unacceptable how a bank can let a member for over a year with no money I am so angry at the moment
Banking
Update details request
Unresolved
Sent
11/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
April 11, 2024
Customer received unnecessary email from ubank requesting details update after recent phone conversation, seeking resolution and no further contact.
I received an email from ubank today april11 requesting I confirm my details on my ubank account - on march19 at 6.44 pm I had a 13 minute telephone conversation with a ubank representative based in Sydney ( phone 02 90587400) where the update of my details was fully completed and I was advised this was not required for a further 5 years—-
I suggest you resolve this matter with your people in Sydney, and don’t bother me again ( at least for 5 years)
Please don’t call, I won’t answer. Just fix it, and send me an email saying you are not going to bother me again
A very unhappy ubank customer Peter Buchan email peternedlands@hotmail.com
Banking
Account closure without notice
Unresolved
Sent
14/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeffrey
Jeffrey
•
March 14, 2024
Customer's account with ubank was locked without notice. ubank claimed account was closed with zero balance, but $500 was missing, leading to accusations of theft.
My internet banking and keycard were locked by ubank with no notice or explanation
I was told that ubank was going to close the account in 30 days
When the account was locked it had a balance of five hundred odd dollars in it
I have contacted ubank this morning and have been told that the account has been closed and for the account to have been closed it had to have a zero balance
The account could not have been closed because it had a positive balance of five hundred dollars so with what I had been told about it requires a zero balance for closure to occur
Ubank has somehow managed to take the money out of the account producing the zero balance required for closure of the account to occur
The money that was in the account has not been returned myself so the only conclusion I can arrive at is that UBank has stolen the funds from my account
Banking
Fraudulent transaction
Unresolved
Sent
8/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dylan
Dylan
•
March 8, 2024
Customer's friend sent $200 from their phone without permission, ubank denied fraudulent transaction, no response from support team after 5 attempts.
I had a friend (not a friend anymore) go onto my phone while i was in the toilet. He was getting ready to leave when I went to the toilet. When I come out of the toilet he said his Uber arrived and we said our goodbyes. I checked my phone several minutes after he left and I seen the notification come up saying he sent $200 to himself.
When I contacted Ubank they said they'll investigate. They denied my fraudulent transaction. They told me in an email, that they asked him to give the money back and apparently he said no, so they didn't revert the transaction.. I've contacted them 5 times via their support team and they haven't replied to me...
Banking
Transfer money access issue
Unresolved
Sent
19/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sebastian
Sebastian
•
February 19, 2024
Customer unable to access money due to ubank app outage, id verification issue, account lockout, and lack of assistance for urgent financial needs.
I spoke to UBank about transferring money from my account when they had the app and online was I outage and I couldn't get access to my money in the save account and they said to do a identified with my ID and I done it and then they say they can't do the transfer and I have to wait for the internal team to look into it and then I got lock out of the app and I can't access my account and I got a email next days saying that the account is going to be closed and I call them about access my money which they say I can't access it and I have to wait for the internal team to contact me which can take a week and I told them that I need my money to live on cause I have a little boy to take care as well but I don't get any help about it and frozen my account and they will cancel the account but why I can't access my money if it is the case
Banking
Locked out of account
Unresolved
Sent
18/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shane
Shane
•
February 18, 2024
Customer locked out of account, notified of closure in 30 days with no explanation. unable to reach ubank for resolution.
I was locked out of my account then completely locked out when I received an email stating that I now am being off boarded in 30 days my accounts will be closed due to a decision made by internal team I called and got no response as to why this was happening only that now any further communication will be by email only and I may not call ubank to discuss any resolution.
Banking
App and online issues
Unresolved
Sent
15/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tommy
Tommy
•
February 15, 2024
Customer is complaining about app and online issues with ubank, resulting in 2 days of lost wages totaling -$400.
Ok so U Bank has had app and Online issues for the last two days resulting in two days loss of wage for me as I could not access my money also resulting in incoming payments being delayed I am a new customer to U bank and I heard alot of bad reviews about this Bank but I gave them the benefit of the dougt but the bad reviews are starting to ring true and I maybe starting to regret the move to Ubank I hope they sort everything out because this is more than an inconvenience for me anyway 2 days loss of wages= -$400 for me and I very much dougt that ubank are going to compensate me for that wishful thinking NOT A HAPPY CUSTOMER.😡
Banking
Account locked
Unresolved
Sent
2/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Johanna
Johanna
•
January 2, 2024
Customer's ubank account was locked due to identity verification issue. no response from ubank for two weeks, causing financial hardship.
U bank locked my account. I called and they said I had to verify my identity, I sent I'd in they said it had to be valid. I found my current id and sent into them. It's been two weeks. Heard nothing from them. I call them just about everyday and noone can tell me anything. I have two small children and I'm a window. School holidays and no access to any funds for two weeks.
Banking
No returns
Closed
21/11/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
Robert
•
November 16, 2023
My partner who is in her 80’s opened a high interest savings account earlier in the year at I believe was 5%.
I understand she just remained inactive with the account so she could see the great returns down the track.
However a few days ago I asked how her investment was progressing only to find that there were no returns of significance at all!
She had linked it with her NAB account and organized her $200 a month transfer as required.
She was extremely upset and subsequently made contact twice with Ubank to find out what happened but remained very distraught.
. She has now closed this account but leaves Ubank without the funds she had planned for. Surely there must be some form of compensation when she did what was asked in the promotion I saw and yet nobody at Ubank had contacted her to explain that her investment was not as it should be.
On behalf of Lynnette Nette
Unit 2, 3 Edsall St HIGHETT 3190
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Account closure without reason
Closed
29/4/2024
Sent
19/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robin
Account closure without reason
Robin
•
April 19, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Unknown transaction
Closed
Sent
23/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jackson
Unknown transaction
Jackson
•
March 23, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
No returns
Closed
21/11/2023
Sent
16/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robert
No returns
Robert
•
November 16, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Missing interest payments
Closed
22/11/2023
Sent
15/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Murray
Missing interest payments
Murray
•
November 15, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Login issue
Closed
6/11/2023
Sent
3/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Karen
Login issue
Karen
•
November 3, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Account locked
Closed
6/11/2023
Sent
27/10/2023
Ajuat got involved after 2 weeks of me trying to unlock my UBank account which was locked without cause or reason.
I believe Ajust was responsible in finally getting the lock lifted.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Russell
Account locked
Russell
•
October 27, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
UBANK opened an account without consent or request
Closed
18/10/2023
Sent
3/10/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Poonam
UBANK opened an account without consent or request
Poonam
•
October 3, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
account blocked
Closed
10/10/2023
Sent
22/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Cassandra
account blocked
Cassandra
•
September 22, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
unable to change mortgage payment type
Closed
25/9/2023
Sent
15/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bulbin
unable to change mortgage payment type
Bulbin
•
September 15, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Other
Closed
9/6/2023
Sent
2/6/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Matt
Other
Matt
•
June 2, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
UBank
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
UBank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
UBank
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
UBank
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
UBank
Post
ubank Customer Resolutions PO Box 1466 North Sydney NSW 2059
Details missing. Help fill in the gaps.
Online
https://www.ubank.com.au/help/original/og-everyday-banking/misc/how-to-make-a-complaint-at-ubank
Details missing. Help fill in the gaps.
Complaint Policy
https://www.ubank.com.au/ubank/ib/documents/Financial-hardship-guide.pdf
Details missing. Help fill in the gaps.
Common issues related to
UBank
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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