CBA

Complaints

I’m a business account owner and was going to use the commercial coin deposit machine which is inside Chatswood branch at No 443 Victoria Ave on 15 May 24. I walked in the branch at 1558 and saw the staff has already closed the sliding door, whilst talking to a customer over the door. I waited a little bit then asked the staff named Rebecca Dong to allow me to use the commercial coin deposit machine as I arrived before 1600. She refused my requested reasoning that the time I was talking to her it was exact 1600. If she hasn’t shut the door before 1600 I would have be able to enter the branch and used the machine. Instead I had to use one of the two standard coin deposit machine, which has a limit of 2kg per deposit. It took me 25 mins for total $811.1, which should be finished in 5mins when I normally using the commercial machine. Meantime there was a huge line of customers behind me waiting for the ATM machine, as one of total three ATM is out of service. The staff named Rebecca Dong has displayed very unfriendly response toward a reasonable request and her conduct has caused unnecessary wastage of many customers time including mine. This has also caused the waste of my valuable business time during today’s trading peak hour. I’m a long time loyal customer of CBA with both my business, residential and investment account with it. But I’m now seriously re-consider this arrangement as this is totally unacceptable. Regardless I request a formal apologies from the individual who has caused this and compensation to the unnecessary loss of time.

I am a client of CBA for forty years or more and with my last Credit card statement you have asked me to clear my credit card debt of over $5000 within seven days namely 15th of May which would normally have been due on 28 th May Over these years I have always cleared my Credit card debt as requested without failure of my total outstanding debt, in all instances on the 28th of the month. My income was lined up to meet these payments and extra funds deposited with the Bendigo Bank if required to meet these debts.I find if unbelievable that CBA would ask me to repay this large amount at such short notice seven days I am now taking taking steps too transfer all my Financial dealing,s over to the Bendigo Bank as a protest against your Greedy profit making measures. You then have the Gall to advertise far and wide that you made 2.4 Billion profit in the last Quarter of the year. You are a pack of greedy bastards to put it bluntly.and should be ashamed to have the title Commonwealth Bank of Australia.

Hi I wanted to increase my credit card limit from $9000.00 to $15000.00 I tried to apply on line and they said I could increase it to $13500.00 but I needed to send in some details I tried to send it through but the file was to big I went into the chirnside park cba bank and they told me that my application has been denied I wasn’t even aware of this as I was sent no notification of that They said the reason was that I had a $ 20000.00 credit card with the bank of Melbourne which is actually my husbands that I have access to use When I told them that it was my husbands account and I have nothing to do with the payment of that they then said it because you don’t earn enough to service the increase of your card I have been with the CBA bank since I was 17yrs old I am now 61yrs and have never had one bad debt ever My credit card is always paid off usually before the due date and I have enough money in your bank to easily pay off a $15000.00 credit card debt if need be. I work part time and have regular money coming in on a fortnightly basis as well You can easily see all this by just bringing up my records of accounts The worst part about this is the way I was treated in the bank The lady serving me treated me with no respect and I felt like a criminal who had a bad debt or something Customers should not be treated like this I was only asking for a small increase What can I do to rectify this

I had a fraudulent transaction

The ATM in The Netherlands took my bank card because i used the wrong PIN 3 times. I currently no longer have a card or pin code so I cannot use my money,wich I desperately need. I would like a new card and PIN as soon as possible. I have spoken several times with the CWB head office in Sydney. The same answer every time: I have to come to Australia to be able to indentify myself personally. That's a big problem for me.

I sent CMB a complaint about someone withdrawing money from my credit card and I received a complaint reference number: CF-13876065C. because in my credit card, I was set up with A transaction limit: $1,000. But I did not know when the frauder withdrew on 27/3/24 $2,912.75. Why the Bank did not block over-limit transactions?. This is I complaint continue...

I got notified that my account had been compromised. and proceeded to change passwords check transactions etc.. and seen some unusual transactions.. so i notified commbank ands started a dispute... only to be refunded for 1-2 of the transactions.. upon questioning the remaining ones i was told they were not added to thew initial dispute and it was done again... was then informed that my dispute was rejected as there was no suspicious activity on my account.... but there was..

I went to cash out on a CBA ATM and forgot to take my cash 😭. The ATM distracted me by returning my bankcard first then the receipt which I took to check my balance and the money was not out and no sounds to warn me to take the cash. I lost $400 . I'm very disappointed with the the CBA outdated ATM machine. I want my money back due to the way the sequence of disposal of cash.

Hello, I registered for travel insurance through my credit card with Commonwealth Bank before my trip to Thailand in January 2024. However, when I contacted the insurer after having a boating accident in Phuket, they informed me that they had no record of my trip. I followed the instructions provided by the bank's website to register my trip as instructed. Any assistance would be appreciated. I have been unable to work since the accident.

Someone has taken money out of my account and its been a week now and i still have not received my money there were 9 disputes made its happened before a few weeks ago and I need the money urgently please help me get my money back asap thank you