I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sage
Verified
Beyond Bank Australia
partners with Ajust
Beyond Bank Australia Complaints
The best way to resolve complaints with Beyond Bank Australia
Beyond Bank is a customer-owned bank that provides a range of banking products and services to individuals and businesses. The bank is committed to providing excellent customer service and has a strong focus on resolving complaints quickly and fairly.
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Have a complaint? Click below to resolve your issue with Beyond Bank Australia
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Beyond Bank Australia
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Banking
Account closure without notice
Closed
Sent
16/3/2024
Account closure without notice
Sage
•
March 16, 2024
Caused stress and concern
Outcome Sought
Apology
Compensation
Other
Banking
Account compromised
Closed
Sent
8/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eric E
Account compromised
Eric E
•
January 8, 2024
Lost $11500, broke and unemployed
Outcome Sought
Apology
Compensation
Other
Banking
computer crash and two withdrawals from account
Closed
14/10/2023
Sent
14/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
computer crash and two withdrawals from account
Helen
•
September 14, 2023
Outcome Sought
Apology
Compensation
Other
Banking
Customer Service
Closed
1/5/2023
Sent
7/4/2023
Do not use Beyond Bank for Salary Sacrifice, there are other accounts out there that allow you to control the open and close of the account when your have moved on from that employer and Salary Sacrifice company.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Margaret
Customer Service
Margaret
•
April 7, 2023
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Beyond Bank Australia
To Listen
Live Campaign
Do you manage complaints for
Beyond Bank Australia
?
Banking
Account closure without notice
Closed
Sent
16/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sage
Sage
•
March 16, 2024
Customer seeks refund and apology from beyond bank australia for closing accounts without permission, causing stress and concern while living overseas.
Beyond bank closed my accounts without my permission and without any notice, even though I had money in them. I opened a Beyond Bank account because I utilised salary packaging with my previous job. Then, I quit my job and moved overseas 2 months ago (January 19, 2024). I let Beyond Bank know that I was moving overseas and would be making international transactions, to which they acknowledged and said would be fine. My account was inactive for a little while, and then the other day when I logged in I found $0 in my accounts, the cards had been removed from my Apple wallet, I could not access internet banking on my laptop, and I could not view any bank statements or previous purchases. I didn't even have an account number - both my meal & entertainment and salary packaging accounts were gone. This has caused me immense stress and concern as I need the money that was in my account to support myself overseas. I would like Beyond Bank to re-open my accounts and give back the money I had in them for me to use.
Banking
Account compromised
Closed
Sent
8/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eric E
Eric E
•
January 8, 2024
Customer complained about being a victim of fraud, losing $11500 and facing financial difficulties.
27/11/2023 recieved a phone call from Beyond Bank fraud team I thought, was informed that my account had been compromised and I was asked to transfer my funds to a new safe account. Not being very savvy with protocols I commenced to do so, but was not successful so I continued to carry out request and tried again. When this time it worked but I noticed the bsb number was different so I immediately rang Beyond Bank Cessnock but was to late the transfer had been done. I was told they would proceed to get my money returned to my account and an investigation would be carried out. 22/12/2023 I got a call from Mandy at Beyond Bank Cessnock telling me my money is gone as they had tried to contact U Bank to refund the money with no reply. I have rang U Bank twice myself only to be told my financial institution must contact them, so I've lost $11500 and now am broke unemployed and don't know what to do. Kind Regards Eric E Harris.
Banking
computer crash and two withdrawals from account
Closed
14/10/2023
Sent
14/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
Helen
•
September 14, 2023
MY COMP[UTER CRASHED 2 DAYS AGO I TRIED TO FIX IT AND WAS UNABLE, A MAN NAME JAMES CONTACTED ME SAID HE WORKS FOR MICROSOFT HIS NUMBER 0756414818 SOUTHPORT QUEENLAND WHO SAID HE CAN FIX IT, NOW I FIND OUT THEIR WERE TWO WITHDRAWALS YESTERDAY FROM BEYOND BANK.
I CHECKEDS MY STATEMENTS TO DAY TO FIND THEIR HAS BEEN TWO WITHDRAWS FROM MY ACCOUNTS AT NO TIME DID BEYOND BANK CONTACT ME I DID NOT SUPPLY ANY ID NAME ADDRESS OR BANK DETAILS I AM IN SHOCK AND REQUEST MONEY TO BE REFUNDED PLEASE GET BACK TO ME AS SOON AS POSSIBLE AS I NEED TO HAVE THE MONEY TO LIVE ON
REGARDS HELLEN STEIBY TUILAU
Banking
Customer Service
Closed
1/5/2023
Sent
7/4/2023
Do not use Beyond Bank for Salary Sacrifice, there are other accounts out there that allow you to control the open and close of the account when your have moved on from that employer and Salary Sacrifice company.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Margaret
Margaret
•
April 7, 2023
Trying to close account
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Account closure without notice
Closed
Sent
16/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sage
Account closure without notice
Sage
•
March 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Account compromised
Closed
Sent
8/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Eric E
Account compromised
Eric E
•
January 8, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
computer crash and two withdrawals from account
Closed
14/10/2023
Sent
14/9/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Helen
computer crash and two withdrawals from account
Helen
•
September 14, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Customer Service
Closed
1/5/2023
Sent
7/4/2023
Do not use Beyond Bank for Salary Sacrifice, there are other accounts out there that allow you to control the open and close of the account when your have moved on from that employer and Salary Sacrifice company.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Margaret
Customer Service
Margaret
•
April 7, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Beyond Bank Australia
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Beyond Bank Australia
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Beyond Bank Australia
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Beyond Bank Australia
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Beyond Bank Australia
Post
Customer Experience Support Area Reply Paid 1430 Adelaide SA 5001
Details missing. Help fill in the gaps.
Online
https://www.beyondbank.com.au/contact-us/resolving-your-concerns/feedback-online-enquiry.html
Details missing. Help fill in the gaps.
Complaint Policy
https://www.beyondbank.com.au/contact-us/customer-complaints.html
Details missing. Help fill in the gaps.
Common issues related to
Beyond Bank Australia
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
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Beyond Bank Australia
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