NAB

Complaints

On Wednesday 1st May at 16:19 I withdrew $1500 from my local AusPost outlet through their Bank@Post. The EFTPOS machine approved the transaction however the worker said that my transaction didn't go through I told him it did there was a green tick and he insisted it didn't and to try again so I did but this time it was declined. I checked my NAB app and the money had been deducted from my account I went back in and showed him and he said he that it didn't go through and to call the bank because he wasn't going to give me my money. So I contacted NAB by phone and told them what happened and they put in a dispute on the transaction and was advised that it could have been a glitch and that tomorrow I go back in and it should have went through and I can get my money. So I went back into Villawood LPO on Thursday 2 May and was told they can't do anything the transaction was suspended and the money should be reversed back in 3 days and to go to my bank. I than went to my local branch of NAB Fairfield and they saw that there was nothing wrong on their end with the transaction no glitches no suspension of the transaction so they said to go back to the post office and try to get my money with this information because it could take up to 120 days for an outcome on my dispute. I went back and was told nothing they can do the transaction was voided to wait the money should be back in my account in 3-5 days. AusPost did their own investigation on what happened and on Friday 3 May afternoon I received a call from their help and support team to advise me that the problem was with the EFTPOS machine and that my money should be in there by Monday or Tuesday and if it wasn't to contact my bank. We'll come Tuesday 7 May money did not appear in my bank so I called the NAB disputes team and was met with that the AusPost does their own investigation and they will not be investigating. I told them that AusPost said if the money was not back in my account on Tues to call them and he said that they pretty much cannot do anything to help because they do not want to dispute the government and my best option to get my money was to call the police or a solicitor. I told him that they have to help me because the merchant was not going to give my money so they should. He continued to not be helpful and hung up on me. I put in a complaint however was told by NAB complaints team they were going to stick with the outcome of the disputes team. I was not happy with that so I made a complaint to the AFCA but was told it could take 21 days to even hear back from them. The outcome I want it for my money to be returned and to be some what compensated because NAB clearly refusing to help me goes against their policy. They partnered with AusPost to provide this service of being able to withdraw money at AusPost outlets like an ATM my money was not received so shouldn't they be able to help with the return of my money but because it is the government no investigation will happen on their end is that even right. End of the day I just want my $1500 returned. I'm not able to pay my credit card bill on time due to this issue I'm stressed from not knowing through all of this run around whether I will ever get my money back I've had to borrow money from family just so I can buy groceries and put money in my Opal card so I can get to work. It's been draining to go back and forth with the bank and the AusPost especially when none of them will help to ensure that my money will be returned. To be told yesterday by the bank they will not do anything that the onus is on me and AusPost to get my returned to me makes me wonder why I ever banked with them in the first place.

Am I am writing to express my disappointment with NAB report on my credit history for my missed payment in Feb 24. I had called NAB customer service and advise that I was in the hospital with pregnancy complications in which resulted in me having a pre term baby in Jan (29 weeks) and was in hospital for a while. I have called customer service team and asked for an extension on payment and had responded to the remainder texts message for payment. This credit note on my file has reduce my credit score from high to below average. I asking to see if NAB would consider taking that file note off my Record on compassionate reasons. I have been making my monthly payment then without no issue and having this impacting me for two years will affect my future borrowing capacity. I am pledging for NAB to help take these things into account. I can provide proof from the hospital if required . I was also not in a good state of mind and then and even now, coming to find out that my credit score has reduce due to this.

Made a transaction dispute with the bank in having $242, returned to me due to it being sent incorrectly, bank gave me the run around , for 30 days causing great anxiety for me only to tell me they investigated and now closed the matter. The person who I sent the money too said he would return the monies asap but has not , I alerted nab to the deception but they can’t be bothered assisting me

Dear Sir, Three weeks ago NAB withdrew 40000 AUD from my account and transferred that money to my APS bank here in Mosta, Malta (Bic Code: APSBMTMT. Unfortunately, APS Bank never received that money. So I am asking NAB to recall that sum of money back into my NAB bank account. Thank you. Kind Regards Joiseph Schembri

My debit card stolen and money taken from account. Nab will not refund my money

I am at overseas now, suddenly I can not login with my NAB internet banking, and the website says I nned contact NAB.I made Enquiry from their website for online Enquiry and I found I need to login to get support(but apparently I can’t). Then I made international calls for assistance, they asked me some only information I can access from login to do verification (the accounts information), so I can not do verification, and I have no idea what happen for my account.

As a NAB customer for over five years, I am eager to ensure I'm benefiting from the best possible home loan rate, especially considering the rising cost of living. Currently, my interest rate stands at 7.09%. Could you please review my account and inform me if a lower rate is available?

Hi I called nab eftpos terminal no.1300369852 to report my eftpos machine is giving me trouble the officer told me some one will come to replace it. Today at 12pm a lady came and tried to change the battery so I told her I need to change the machine it self because it's giving me trouble. She told me to call the bank I told her she can call the bank She looked at me and went out of the shop and she's disappeared. My name is Mohamed Ahmed Shop no.5/371 Belgrave st cloverdale wa 6105 Eftpos machine mid :66031410 Tid: F6c934. Thank you

I've had enough of complaining about the same thing for no result I'll be changing bankks

Our account was hacked again from people that said they were from the fraud squad.I rang NAB to make sure they were ok and she said they were.They weren’t and I’m still fixing it up