Optus

Complaints

Our two phones are not able to contact each other 0411 1 54087 0401199027

I wanted to get my number off husbands account and make a new one: they imputed varification phone number wrong. So can’t even make a new account at all without manager in store. Kept getting told days and he’s not there . Want to book an appointment to sort it and they haven’t . Been there about 8 times so far

I got my Fetch ox replaced and got an email with the activation code. The code is invalid. When I called Optus, they cannot reset the code and it is 24 hours wait for technical support

We have spent days on phone for hours as well as going into store to fix our account and to get our app in order. Other issues with adding on services .. the list is endless

Could receive emails but not send emails for number of weeks. Rang Optus at least five times, an hour most times, not resolved, was told Optus outage. No sense, could receive but not send. Finally daughter fixed, outgoing server switched off. Surely your “technical experts” could have asked me to check that to make sure it was switched on. Very frustrated and disappointed, especially as there was never an outage from this area.

My name is Neil Devonshire, my closed Optus account number was 62118349224. Optus has been harassing me via SMS messages for an alleged amount owing of $213.64 which I do not owe. Prior to closing my Optus account I had a conversation on Optus chat with Shabaaz at 14:04 on 02/03/2024 in which he advised me the amount owing on my account was $58.20. I asked him to confirm the amount several times which he did. I have photos of his reply. On 02/03/2024 I closed my account with Optus and again I queried the amount owing on my account and the person I spoke to confirmed the amount owing as $58.20. you can confirm this confirmation on the tape of our confirmation. On 18/03/2024 I paid the amount of $58.20 as confirmed by Optus and I will noit pay any more. Please stop harassing me for money I do not owe or I will take the matter to the Telecommunications Ombudsman. Neil Devonshire.

Took 1 week calling the call centre multiple times with them being unable to connect my business internet connection, asking me to fill out irrelevant forms and making me use a months worth of mobile data on all three of our devices due to Optus being unable to train their staff to provide the service we pay for It was a simple moving reconnection, the premises has fixed nbn from boundary however optus kept telling me there was no nbn connected to the premises. As a result I have had to run my business off mobile data using up a months worth on three devices in 1 week due to the inability of your so called “experts” to establish a simple reconnection This has effected my business, my finances and placed additional stress and anxiety due to incompetence displayed by your staff This is not the first time this happened, I experienced the same thing in October 2022 when I moved from Caringbah to Hurstville, only when they were advised that if the connection exists they will be charged for the nbn call out was it finally escalated to someone who actually knew what they were doing opposed to just answering a call and terminating it for KPI purposes without any thought to the context of the information being provided I will require compensation for this as it has affected me financially and physically and is not the first time After a week of back and forth, Nigel Watts was the only person who could help me get this resolved (funny that, the only person I was able to contact in Australia for an Australian business who actually helped) You cannot omit responsibility by referring to the telco act when it is based on misconduct of your staff or incompetence If the shoes were reversed and I affected your business as a result of my negligence, you would seek compensation from me therefore in this situation it is applicable for me. Please review and advise before I submit legal proceeding to be filed and sent Kind regards Jamie Carson

I was by Optus customer service to buy a phone, but l am sick person as l needed a phone to suit my. What l received was an a phone much lest than my phone a Samsung s20, what l have got Samsung 15 l wish return and be out of the contact l got. I never was told what kind phone l was receiving therefore l feel cheated.Thanks Deborah J Turnbulldodd 0435937598 2 Quinn court DINMORE 4303

I asked to change my payment date in may they changed it in april charged $107.00 on early april (normal date 20th) and then saturday just gone attempted to charge another $44.00 and then on the 20th they want to charge another $151.00. My normal contract is one $151.00 payment per month including ONE handset charge per month...this months three payments are due to be deducted with TWO handset payments.

I cannot send optus mails. I have experienced this fault for about a week. I rang optus ‘experts’ twice and they told me Optus computer had a fault. A friend who lives 150 kilometres away from me, also an Optus customer is having the same fault. I went to a local computer sales and repair store and after examining my iPad concluded the fault was with Optus. WHEN is Optus going to fix this problem. Soon I hope.