Southern Phone

Complaints

My landline 0354724432 has not been working for over 3 months

I lost my internet services on the 31st march due to a neighbour disconnecting my address. I have been unable to be reconnected or given adequate response to my issue despite ringing every day I have been given a different answer it is now tge 6th April and this morning I was once again told that it was a weekend a no one working. I pay for various online services that I am unable to access. Today I was told I will need to apply for a new connection address have been told something new every day for 7 days. Customer complaints contacted me on the 3rd Natash informed me it was being addressed and she would be in touch.never heard from her again??? I have taken one week off work over Easter planningcto use my online painting platform s to complete my artistic pursuits my whole week has been a waste. Now it's the weekend again and I'm told no one is working and I'll have to wait until Monday.. I now will investigate a new provider unless action is imminent.

My complaint is about NBN. The service for the past couple of weeks has been terrible. I am regularly getting dropouts which interrupts my Working from home situation. The only thing I have been told is that NBN have identified some issue and are working to resolve it - no timeframe available. This is unacceptable.

Increasing frequency of internet outages with extended outage times over a very long period of my account. I use the internet for time sensitive transactions and information. I feel continually let down when no access at critical times.

My mobile phone is saying it is not connected to network. also said it had no sim card . i have had this phone for a few years so how can it say it has no sim card. please resolve this issue asap ,as this problem is at your end,. robert busuttil phone number 0459981322

Landline number 0364252227 Today is day number 17 since our landline went dead. Nothing whatsoever has been done on this property to cause this to occur. Southern Phone tell me this has been reported to Telstra twice, and not a word. As we are nearing our 80's this is all of most concern. To top it off your overseas client service people are near on impossible to understand and our MB service here is sketchy to say the least. With immediate effect, our MB service will not be available to anyone to send sms's. Telephone landline or email are the only methods of communication What happens now? Frank and Alannah Brown

Landline phone problem I can't be heard when I someone

Landline does not work ,all i get is poor answers .so we will change phone company

Paid a bill on the 03/01/2024 for $178 Account No ACCC125627 Issue date 20/12/2023 Due date 03/01/2024. I have now received a bill for $366. I don't mind paying once but object too paying twice

My landline does not work. Number is 64561320. Account 203764.