Telstra

Complaints

Hello Telstra we’re supposed to come and fix the leaking smelly Telstra pit on my nature strip. It has turned green and black and effecting people walking on the footpaths as the water runs continuously down the path. They were supposed to one on 16th may. First it was Feb then may but no one came to fix it.

I just bought a new phone and took it to the telstra shop in ingle farm sa as I'm not good with technology, I showed the man my $35 recharge card I bought at Woolworth, he said do you want your old number and I said yes he put a new sim in and said my phone was ready,I said did you put my credit on and he said oh no I can't use that,he didn't mention that now I have no credit and no money,this is not good for my mental health,and not good for your customer service please rectify regards Paul glitheroe

Have waited 3 weeks to get non wireless internet connected. Cancelled me on my date booked in. 6/5/24. Reshuffled to 8/5/24. It was raining so technician would connect. Have been now told they can connect me on the 12/6/24 over a month away. I am on a bush property alone and have a business that is going broke with no internet services. The Monday they cancelled me was fine to connect. This is wrong putting me at the end of the line again and may not have a business by the time they connect me.

Internet and phone service has been steadily declining for the last year. Phone and internet for the last 2 weeks has been absolutely appalling. Can't do business paperwork or make calls when we need to. Having to try to find magic spot out in the yard to make a call. Need better coverage. Had better coverage here 10 years ago. What is going on?

International calling charges

My landline has crackling all the time, there is no mobile phone here we are elderly people so need the phone to contact various services, this has been going on for some years now. We just need the phone to work properly.

I’m at short st Huonville and my mobile service 0408432921 only gets 2 bars of 4G

Firstly we have two mobile phones for which we have pre-paid arrangements with our credit cards. As the bank had reissued a new card, Telstra was unable to debit our card because the card details were deleted and no longer applicable. Telstra asked us to rearrange payments and provided payment methods. we received one email in the morning of yesterday and then another one in the afternoon in my wife's mobile. In the morning I arranged for payment for both phones with differentm obiles andthen in the afternoon, my wife received another message to advise the payment due had failed. So we arranged the payment as advised with new card details. Today, we note that there had been three such payments made to Telstra. Given that I hold two separate accounts in my name for prepaid phones, I cannot understand why Telstra sent two messages at two separate times. I need for Telstra to reimbursement me $35.00 asap. Please arrange for the overpayment of $35.00 into my credit card. Thank you. Nelson D'Silva

I ordered a Telstra Mini Fetch device and the activation code failed. The activation code provided did not work with the device given to me there is no after hours support provided by Telstra to resolve this at night.

Telstra is attempting to force me to buy a computer program to protect my personal information I don’t want to be forced to use some company that Telstra appears to have an interest in they are blocking my computer to try to force me to use their product