TPG

Complaints

The data speed on my mobile service is less than 1Mbps this is unacceptable I wish to make a formal complaint and I would like a much better speed please.

I am working from home in the APS. My Upload and Download speeds are way too low. I'm informed by TPG that NBN has been doing work since the 02-05-2024. I can't save anything and am losing data,

Note( I am a full-time career of my daughter with mental health and other disabilities.) I require a mobile carrier service to contact supports other than 000 emergency for my nothing had been resolved and I had to find a difdaughter when needed in an emergency situation. On 2nd day of activation service to outgoing calls and receive calls were not possible. An emergency situation arose and my only for of contact was texting. I messaged tpg via Facebook Messenger to try get this resolved.i had to find a different Carrier ASAP. On top of this failure to provide a service I paid for, when I ported my number over to another Carrier they charged me for porting my number over. You get punished for porting out when they don't provide the service I paid for. I have tpg enough time to rectify the issue & They didn't . This was major inconvenience for me in a stressful time a time of emergency. Yesterday I had my own emergency hospitalized for possible stroke. Again I had no service to call for support to care for my daughter while I was in hospital. It is 100% unjust to charge me a porting fee for a service you couldn't provide.

I've been with TPG for over five years, and given the increasing cost of living, I'm eager to ensure I'm getting the best value for my money. Currently, I'm subscribed to the NBN FTTC Broadband SL Bundle 25 (R) plan. Could you please review my account and inform me if there's a more affordable plan that still meets my needs?

We are disgusted in our nbn lately. The amount we pay and when streaming it just drops out. We will change if it doesn’t improve

The NBN box on the property, is installed on a separate dwelling and I cannot hardwire my computer or gaming console to the modem/router. This results in forcing me to use the service via wifi only, of which repeatedly I can't use my service for gaming and have poor internet speeds for downloads. I have reached out to the helpdesk but get no response, and last response was to reset router minimum once a week; this isn't what I pay $75/ month for. I want a reduced cost or a free reposition of the NBN box.

There was damage to my property during the NBN FTTP installation resulting in exposed wiring behind the wall which causes a MAJOR safety hazard. Our outside lights do are not operational after the install on the same wall as the light switch. I would like this resolved as a matter of urgency due to the hightened risk of fire within the wall cavity. I was unaware of the damage during the instal, and have only noticed it the following day when operation the lights.

I am no longer getting any responses from Mirrian of the privacy team

I registered for the 5G home broad brand and got faulty modem. Didn't use the internet gor 15 days. Called the office every 2nd day for update hoping to get the replacement modem and for 15 days I haven't used internet as I haven't got modem yet. I paid $60 for the service which I haven't used yet and have spend another $120 for data on prepaid plan just for data in 15 days. I don't have trust any more with the company and want refund.

I am a loyal NBN Co (TPG) Customer for more than 8 years. I have four separate accounts with the TPG for the NBN sevice and pay charges on time. I pay for the NBN Service at 68A Good St Westmead but I do not get any service from the TPG in return. I am a vulnerable Sr Citizen, had cancer before and diabetic. On my 30 Austral Avenue Westmead 2145 property NBN (TPG) has provided me separate NBN WiFi Connection for my front Dwelling (30 Austral Av Westmead) and my rear Dwelling (30 A Austral). Similarly I have separate gas and electricity connections for 30 Austral and 30A Austral for more than eight years. For my 68A Good St Westmead 2145 and 68B Good St Westmead property, I have separate gas, water and electricity connections. My Local Government Cumberland City Council also shown my dwellings on the GIS (Web) as separate Dwelling 68A Good St and Dwelling 68B Good St, which can be accessed by all utilities on the web e.g. NBN Co, AGL Gas, AGL Electricity, Sydney Water, Australia Post. All my internal NBN Connection is ready for past six months and the Main NBN Junction Box is only 17 meter away from 68A Good St next to the Footpath. But TPG and NBN refused me NBN 100 WiFi conection from the begining e.g. Jan 2024. I consistently communicated to the NBN that am ready to pay the NBN their connecton charges from the NBN Network on the footpath in front of 68A Good St Westmead. I have consistently approached, consulted, communicated, liaised and requested the TPG and NBN for separate NBN WiFi Connection for 68A and 68B from January 2024. But NBN and TPG denied, refused and deprived me NBN WiFi connection for 68A Good St Westmead 2145. Today 18 Apr 2024, I have escalated and made complaint to the TIO regarding TPG's refusal, denial and deprivation of NBN WiFi Service to 68A Good St Westmead. As I understand from the TIO, I am entitled to NBN WiFi Service to 68A Good St Westmead (similar to 30 and 30A Austral Av Westmead 2145 within the same suburb Westmead and same Local Government Cumberland City Council). I request the NBN to explain me why NBN denied, refused and deprive me NBN 100 WiFi service to 68A Good St Westmead for past five moonths? If I missed out and does not get any response immediately, I will escalate my Case to the Federal Minister for Telecommunication.