St George

Complaints

You are now not assisting customer with service..you ring 133330 & all the shitty recording (no humans to talk to as you want to save money

St George on the 5th may blocked a payment via visa my Visa Card to Australia Post Travel on "security" grounds. I got a text asking me to ring. Who to ring? The digital assistant is the only source offered and being a computer not a human cannot handle personal problems. I need to speak to a human. Give me a telephone number to do this.

Good Day my concern is about my savings.. somebody use my card yesterday amounting to $187.50

I have phone 5 times and was told that my $900 car loan refund cheque was going to be mailed to me. I paid out the car loan last year and st George is having trouble refunding the over payment.

New customer for ID check. The birth certificate only has the registration number and no Certificate Number. But St George is required for both registration and Certificate number. 8384024 is my application reference number. Thanks Ms thai

In the morning of Feb 27 I was able to access the balance of my complete freedom account as $1600 and so many cents This didn’t seem right to me, but when I tried to access details of that account and another account I have ( whose name I can’t recall) internet banking wouldn’t accept the details I believed to be correct. I was then referred for an identity check and asked questions, some of which I didn’t understand. I was than told I had failed the identity check and my account could not be accessed Over and over I told your customer service and other people that I wanted to know the balance of my two accounts because I feared they may have been accessed illegally I was told over and over that I could not have information because I had failed a security check. I said I needed to know because I feared someone was using it Over and over I was told I could not be given that information, so I asked how to lodge a concern that’ my account was being accessed without my consent Alas. I got the same answer “we can’t do that because you have failed a security check” and would have have to attend a branch to sort it out St George had closed the branch I use to use (Kippa- Ring) and I would have to go to North Lakes, which is difficult for me as I am 82 yo Someone could be draining my account as we speak, but despite my earnest pleas I just got the same replies like a clone or a cracked record . Would you please show some common sense and give me access to these accounts or at least the balance of them, so I can reconcile them with what I believe to be in them. Reginald Joseph Strutt DOB. 01/02 /1942 120 George St Kippa Ring 4021 rjsjs@optusnet.com.au Ph 0411208862.

Earlier this month while browsing through the ap, I discovered some charges on my account I didn't recognize. The charges dated back to 10/8/2023 and amounted to between $3000-$3500 (With ATM fees included). The charges were made at some doctor's surgery that I've never heard of, or been to ... Sometimes 3 times in a day. I decided to call into a branch (Seven Hills) to see if I could get the issue resolved. After a lengthy process they told me that, "the original primary card was used in the transactions". I challenged this saying my card is never out of my possession and that those withdrawals were false, they maintained a staunch position of basically suggesting that I made these withdrawals. Instead of doing their job, they suggested that I give the fraud department a call, retell the whole story again, and in my opinion, expect exactly the same outcome. I left the bank angry, disgusted and opened a new account with another institution. Now I have the stress of setting everything up again.

To St George Team I have had a portfolio loan with you for years and have been able to fix my loans now that my loans are ending one in March’24 and one in April’24 you now write to me when interest rate is sky high and everyone is struggling to inform me that from the 20th August 2023 the option to fix a Portfolio Loan sub- Account will no longer be avilable and want to charge me 8.91% pa up from 2.94 pa So my payments go up 3 times what I have been paying. How can you have a heart to do sort of thing NOW of all times?? I’m not at all happy as I think it’s a hear-less on your part and greedy. Please reconsider as you cannot just cut me off after all these years of being a loyal St George customer. Please give me a break here. Give me a few more years to sort my life out as I’m good for it. Thanking you Sabrina Baker

I changed my phone to Apple the St George Bank didn’t transfer. I don’t have all the details to renter. I need my money now

Nsw ambulance are debiting my account causing credit balance how can u go beyond zero. I was sick nsw abulance issued me bills. Itols them i did not want to go hospital as they would charge me they forced me to ho why should i pay on top of this u charge 50 dollar dishnor fee you can also revetse payments ro anna who drugged me at 99 partamatta destroying my life and ny sons they drugged customers to keep going back the police should investigate 99 at 99 parramatya road i am now unemployed secetse depression Nd treated for sucide thoughts