Account Credits from Vodafone for Insufficient Internet Speed
If your Vodafone internet speeds are lagging, use this resolution and we'll request credits for your account.
How this resolution works
Get an outcome with Ajust in 4 steps.
We listen to your story
Tell us about what's happened with
Vodafone
and how it's impacted you.
We prepare your complaint
We create a complaint for you, drawing on our experience helping other consumers with similar issues.
We manage your complaint
We send your complaint and give you a tracking page to stay up to date. If you need to take more action, we'll be by your side.
You get a resolution
The business responds to your complaint to offer an outcome.
Use Ajust to resolve this complaint
About this resolution
Many consumers select their internet plans based on the provider and the speeds available. When you pay for fast internet from Vodafone, you want the benefit of those speeds.
Vodafone customers that feel they aren't getting the internet speeds they're paying for can make a complaint – asking Vodafone to fix the issue and to give account credit to make up for slow speeds in the past.
Here are some tips for this resolution:
- A speed test is a simple way to check if your internet speed is at the level you're paying for.
- If you do a speed test, take a screenshot as a record of any speed issues.
- Try to include a time stamp with the screen shot, so you know when the speed test happened.
- You can conduct multiple speed tests to show the that your internet speed has been slow over a period of time.
Works best in these situations:
You're a customer of
Vodafone
You’ve been affected by this issue
The issue has had a financial or other impact on you
You have some evidence to support your story
You haven’t already made a complaint about this issue
Get a resolution for your complaint
We take the effort out of making a complaint. Let us send your complaint so you can get heard.
