Airline complaints

Your guide to resolving complaints with airlines.

We understand it can be difficult to resolve a complaint with an airline. Big airlines like Qantas don't make it easy for customers to raise complaints. Customers can face long call waiting times and inadequate responses. There has also been criticism about the Airline Customer Advocate, which is meant to help consumers to resolve airline complaints. We explain your options for resolving complaints with Qantas and other airlines.

Start by finding your provider or your issue.

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Airline complaints we've resolved recently

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Airline

Cancelled flights, refund not offered

Closed

Sent

26/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Jan

Cancelled flights, refund not offered

Submitted for

Jan

Closed

Airline

Booking changed without consultation

Closed

Sent

23/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Dianne

Booking changed without consultation

Submitted for

Dianne

Closed

Airline

Delayed and cancelled flight

Closed

Sent

17/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Harkiran

Delayed and cancelled flight

Submitted for

Harkiran

Closed

Airline

Extra luggage purchased accidentally

Closed

26/4/2024

Sent

15/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

ANNETTE

Extra luggage purchased accidentally

Submitted for

ANNETTE

Closed

April 26, 2024

Airline

Payment not processed

Closed

Sent

8/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Victor

Payment not processed

Submitted for

Victor

Closed

Airline

Cancellation and refund

Closed

Sent

8/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Trudy

Cancellation and refund

Submitted for

Trudy

Closed

Airline

Double charged on zip pay

Closed

15/4/2024

Sent

5/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Johannes

Double charged on zip pay

Submitted for

Johannes

Closed

April 15, 2024

Airline

Lack of business class lounge

Closed

Sent

3/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Miriam

Lack of business class lounge

Submitted for

Miriam

Closed

Airline

Bag damage report

Closed

11/4/2024

Sent

1/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Rodney

Bag damage report

Submitted for

Rodney

Closed

April 11, 2024

Airline

Lack of assistance for elderly passenger

Closed

17/4/2024

Sent

23/3/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Margaret

Lack of assistance for elderly passenger

Submitted for

Margaret

Closed

April 17, 2024

Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

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Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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Airline

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

What is the Airline Customer Advocate?

The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Resolve with Ajust

Get a resolution for your Airline complaint

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As Seen On

Airline complaints

Airline complaints we've resolved recently

Cancelled flights, refund not offered

Booking changed without consultation

Delayed and cancelled flight

Extra luggage purchased accidentally

Payment not processed

Cancellation and refund

Double charged on zip pay

Lack of business class lounge

Bag damage report

Lack of assistance for elderly passenger

Do you manage complaints for a business?

Businesses

Airline

Issues

Overdrawn Mortgage due to Interest Rate Increase

Faulty ATM Transaction

Overdrawn Mortgage Payments

Faulty ATM Transaction

Overdrawn Mortgage due to Interest Rate Increase

What is the Airline Customer Advocate?

How It Works

Tell your story

Submit your complaint

Get your resolution

Do you have a complaint?

Get a resolution for your Airline complaint