Complaint Resolution Guides

Browse our library of complaints other consumers have resolved through Ajust. If you're facing the same issue, get an outcome in 4 easy steps using our resolution guides.

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Monetary Compensation

Compensation from Optus for Network Outage

Were you impacted by the network outage in November 2023? Use this resolution to get financial compensation from Optus, not just extra data.

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Incorrect Roaming Charges

Refund from Telstra for Incorrect Roaming Charges

Returned from overseas and hit with an unexpected roaming bill? Use this resolution to get a refund from Telstra.

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Slow Internet Speed

Credit from Telstra for Slow Internet

Is your Telstra internet speed slower than what you're paying for? Use this resolution to ask Telstra for account credit.

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Slow Internet Speed

Account Credit from Optus for Slow Internet Speeds

If your Optus internet speeds are slow, use this resolution to get compensated with credit on your account.

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Slow Internet Speed

Ask TPG for Credit to Make Up for Poor Internet Speeds

A guide to dealing with sluggish speeds for your TPG internet - use this resolution to request credit.

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The Weekend Concert Cancelled

The Weeknd Concert Cancelled: Get Your Refund from Ticketek

Did you have tickets to The Weeknd concert? Let Ajust help you get the refund you've been waiting for.

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