Origin Energy Meter Estimates Mistakes: How to Reduce Your Electricity Bill
If Origin Energy has sent you a high electricity bill based on an estimated meter read, you can use this resolution to correct the meter read and revise your bill.
How this resolution works
Get an outcome with Ajust in 4 steps.
We listen to your story
Tell us about what's happened with
Origin Energy
and how it's impacted you.
We prepare your complaint
We create a complaint for you, drawing on our experience helping other consumers with similar issues.
We manage your complaint
We send your complaint and give you a tracking page to stay up to date. If you need to take more action, we'll be by your side.
You get a resolution
The business responds to your complaint to offer an outcome.
Use Ajust to resolve this complaint
About this resolution
There are reasons why energy providers might need to issue electricity bills using an estimated meter read – for example, when it's hard to access the meter in a consumer's house. If you're a customer of Origin Energy and you think your electricity estimate is incorrect, you can use this resolution to fix your meter read and reduce your bill.
Here are some tips for this resolution:
- Whenever your bill has been calculated with a meter estimate, a good first step is to check the meter yourself to see if the estimate is incorrect – and if so, by how much.
- Let Origin Energy know the actual meter read. You can even give them evidence, like a photo.
- You might realise your bills have been based on estimates for a long time. This could mean there is a problem with your meter (like an access issue).
Works best in these situations:
You're a customer of
Origin Energy
You’ve been affected by this issue
The issue has had a financial or other impact on you
You have some evidence to support your story
You haven’t already made a complaint about this issue
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Get a resolution for your complaint
We take the effort out of making a complaint. Let us send your complaint so you can get heard.
