Overcharged by 13cabs? Get a refund

Have you been overcharged by 13cabs? Learn how to request a refund for incorrect fares.

Business
13cabs
Issue
Overcharged
Resolution
Refund

How this resolution works

Get an outcome with Ajust in 4 steps.

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01

We listen to your story

You tell us how you were affected by the {{Optus}} network outage and how you were impacted financially.

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02

We prepare your complaint

We send a complaint seeking compensation from {{Optus}}. We draw on our experience with other consumers to make your complaint as strong as possible.

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03

We manage your complaint

We send your complaint to {{Optus}} and create a tracking page so you can stay up to date. If you need to take more action, we'll be by your side.

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04

You get a resolution

{{Optus}} responds to your complaint to offer an outcome. We guarantee you’ll be happy with the resolution.

01

We listen to your story

Tell us about what's happened with

13cabs

and how it's impacted you.

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02

We prepare your complaint

We create a complaint for you, drawing on our experience helping other consumers with similar issues.

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03

We manage your complaint

We send your complaint and give you a tracking page to stay up to date. If you need to take more action, we'll be by your side.

Complaint tracker
04

You get a resolution

The business responds to your complaint to offer an outcome.

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Use Ajust to resolve this complaint

Business
13cabs
Issue
Overcharged
WHAT YOU NEED TO KNOW

About this resolution

If you've been incorrectly charged by 13cabs, Ajust offers a straightforward way to secure a refund. Ajust helps streamline the complaint process, ensuring your voice is heard and your issue resolved efficiently. The service allows you to relay your overcharging experience, prepares a formal complaint on your behalf, and helps you manage the entire process, until a resolution is reached. Whether it's an incorrect fare or an overcharge, Ajust supports you in navigating the refund process to ensure that you only pay for the service you actually received.

Works best in these situations:

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You're a customer of

13cabs

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You’ve been affected by this issue

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The issue has had a financial or other impact on you

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You have some evidence to support your story

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You haven’t already made a complaint about this issue

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Get the right outcome with Ajust

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Dedicated Case Management

We'll be by your side. Personalised support from the Ajust team.

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Access Resolution Actions

Cut through the noise. Take steps for a better and faster outcome.

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Our Guarantee

An easy decision. If you're not happy with Ajust, we'll give you a refund.

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Premium Support Available

Send your complaint for free, upgrade for $10 to get the best outcome.

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Dedicated Case Management

We'll be by your side. Personalised support from the Ajust team.

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Access Resolution Actions

Cut through the noise. Take steps for a better and faster outcome.

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Our Guarantee

An easy decision. If you're not happy with Ajust, we'll give you a refund.

WHAT CONSUMERS SAY ABOUT AJUST

Get a resolution for your complaint

We take the effort out of making a complaint. Let us send your complaint so you can get heard.

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Start now, it only takes 2 minutes.