You can buy almost anything from Bunnings – from power tools to paper towels. Sometimes the product you buy might not work how you expect it should. If the product has a major problem, you can ask Bunnings for a solution. One option is to get a refund of what you paid for the product. Consumers can use this resolution to get their money back for a faulty Bunnings purchase.

‍

Here are some tips for this resolution:

• Some examples of major problems with products include: the product is not safe to use, the product is completely different from how it was described or the demo model in store, the product doesn't do what the consumer expects it to do and you wouldn't have bought the product if you knew about the problems.
• If there is a major problem with a product, the consumer can choose what they want Bunnings to do. Instead of a refund, you can ask for a replacement or ask Bunnings to fix the product (at their cost).
• If the product has a problem but it's not major, Bunnings can decide what to do – repair the product, replace it or refund you.