Incorrect Electricity Estimate? Tell AGL to Recalculate Your Bill
Has AGL estimated your electricity usage and your bill looks too high? Use this resolution to get a proper meter read so your bill can be adjusted.
How this resolution works
Get an outcome with Ajust in 4 steps.
We listen to your story
Tell us about what's happened with
AGL
and how it's impacted you.
We prepare your complaint
We create a complaint for you, drawing on our experience helping other consumers with similar issues.
We manage your complaint
We send your complaint and give you a tracking page to stay up to date. If you need to take more action, we'll be by your side.
You get a resolution
The business responds to your complaint to offer an outcome.
Use Ajust to resolve this complaint
About this resolution
Energy bills are usually based on actual meter reads. But in some situations, AGL might send a consumer a bill based on an electricity meter estimate, for example if your meter is broken or not accessible. The problem with a meter estimate is that the consumer might be charged for more electricity than they've actually used. If you think that's happened, you can use this resolution to make a complaint to AGL requesting a proper meter read and a revised bill.
Here are some tips for this resolution:
- Whenever your bill has been calculated with a meter estimate, a good first step is to check the meter yourself to see if the estimate is incorrect – and if so, by how much.
- If the estimated bill is incorrect, provide AGL with your own meter reading so they can recalculate your electricity bill.
- You might realise your bills have been based on estimates for a long time. This could mean there is a problem with your meter (like an access issue).
Works best in these situations:
You're a customer of
AGL
You’ve been affected by this issue
The issue has had a financial or other impact on you
You have some evidence to support your story
You haven’t already made a complaint about this issue
Get a resolution for your complaint
We take the effort out of making a complaint. Let us send your complaint so you can get heard.
