Get Bunnings to Fix a Product that Isn't Working
Is your Bunnings purchase faulty? Use this resolution if you want the product repaired.
How this resolution works
Get an outcome with Ajust in 4 steps.
We listen to your story
Tell us about what's happened with
Bunnings
and how it's impacted you.
We prepare your complaint
We create a complaint for you, drawing on our experience helping other consumers with similar issues.
We manage your complaint
We send your complaint and give you a tracking page to stay up to date. If you need to take more action, we'll be by your side.
You get a resolution
The business responds to your complaint to offer an outcome.
Use Ajust to resolve this complaint
About this resolution
Bunnings is Australia's DIY Warehouse and sells thousands of great products. But every now and then you might buy something and then realise it isn't working when you get home. What you can do next will depend on whether the issue with the product is major or minor. For major issues, consumer can use this resolution to ask Bunnings to fix the product.
Here are some tips for this resolution:
- Some examples of major problems with products include: the product is not safe to use, the product is completely different from how it was described or the demo model in store, the product doesn't do what the consumer expects it to do and you wouldn't have bought the product if you knew about the problems.
- If there is a major problem with a product, the consumer can choose what they want Bunnings to do. Instead of repairing the product, you can ask for a refund or a new product (replacement).
- If the product has a problem but it's not major, Bunnings can decide what to do – repair the product, replace it or refund you.
Works best in these situations:
You're a customer of
Bunnings
You’ve been affected by this issue
The issue has had a financial or other impact on you
You have some evidence to support your story
You haven’t already made a complaint about this issue
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Get a resolution for your complaint
We take the effort out of making a complaint. Let us send your complaint so you can get heard.
