Unrecognised Charges with Afterpay: Get a refund

Unrecognised charges from Afterpay? Learn how to resolve the issue and get a refund promptly.

Business
Afterpay
Issue
Unrecognised charges
Resolution
Refund

How this resolution works

Get an outcome with Ajust in 4 steps.

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01

We listen to your story

You tell us how you were affected by the {{Optus}} network outage and how you were impacted financially.

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02

We prepare your complaint

We send a complaint seeking compensation from {{Optus}}. We draw on our experience with other consumers to make your complaint as strong as possible.

Complaint tracker
03

We manage your complaint

We send your complaint to {{Optus}} and create a tracking page so you can stay up to date. If you need to take more action, we'll be by your side.

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04

You get a resolution

{{Optus}} responds to your complaint to offer an outcome. We guarantee you’ll be happy with the resolution.

01

We listen to your story

Tell us about what's happened with

Afterpay

and how it's impacted you.

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02

We prepare your complaint

We create a complaint for you, drawing on our experience helping other consumers with similar issues.

complaint mockup
03

We manage your complaint

We send your complaint and give you a tracking page to stay up to date. If you need to take more action, we'll be by your side.

Complaint tracker
04

You get a resolution

The business responds to your complaint to offer an outcome.

Resolved card

Use Ajust to resolve this complaint

Business
Afterpay
Issue
Unrecognised charges
WHAT YOU NEED TO KNOW

About this resolution

Noticed unfamiliar charges on your Afterpay account? Don't panic! Ajust is here to help you navigate the murky waters of unrecognised charges and secure a refund swiftly. With our expertise, we'll guide you through the entire process—from identifying the suspicious charges to submitting a compelling complaint. Our efficient, step-by-step approach ensures that your case is heard and rectified promptly, getting your finances back on track without undue stress. Start your resolution journey with Ajust and reclaim your peace of mind today!

Works best in these situations:

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You're a customer of

Afterpay

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You’ve been affected by this issue

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The issue has had a financial or other impact on you

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You have some evidence to support your story

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You haven’t already made a complaint about this issue

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Get the right outcome with Ajust

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Dedicated Case Management

We'll be by your side. Personalised support from the Ajust team.

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Access Resolution Actions

Cut through the noise. Take steps for a better and faster outcome.

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Our Guarantee

An easy decision. If you're not happy with Ajust, we'll give you a refund.

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Premium Support Available

Send your complaint for free, upgrade for $10 to get the best outcome.

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Dedicated Case Management

We'll be by your side. Personalised support from the Ajust team.

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Access Resolution Actions

Cut through the noise. Take steps for a better and faster outcome.

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Our Guarantee

An easy decision. If you're not happy with Ajust, we'll give you a refund.

WHAT CONSUMERS SAY ABOUT AJUST

Get a resolution for your complaint

We take the effort out of making a complaint. Let us send your complaint so you can get heard.

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Resolve with Ajust

Start now, it only takes 2 minutes.