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My complaint was closed by Ajust.
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Nataly
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Subway
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Subway Complaints
The best way to resolve complaints with Subway
Subway, a popular fast food chain, offers a wide range of sandwiches, salads, and wraps. With numerous locations across Australia, Subway provides customers with a quick and convenient dining experience. While some individuals have expressed concerns about the freshness of ingredients or the consistency of service, others appreciate the customisable options and affordable prices. Overall, Subway remains a well-known choice for those seeking a fast and satisfying meal.
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Have a complaint? Click below to resolve your issue with Subway
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Subway
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Other
Delayed pre-order fulfillment
Unresolved
Sent
27/4/2024
Delayed pre-order fulfillment
Nataly
•
April 27, 2024
Disappointed, inconvenience
Outcome Sought
Apology
Compensation
Other
Other
Unhygienic and unfriendly staff
Unresolved
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerry
Unhygienic and unfriendly staff
Kerry
•
April 2, 2024
Customer received poorly made sub
Outcome Sought
Apology
Compensation
Other
Other
No bread available
Unresolved
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
No bread available
Julie
•
April 2, 2024
Inconvenience
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Subway
To Listen
Live Campaign
Do you manage complaints for
Subway
?
Other
Delayed pre-order fulfillment
Unresolved
Sent
27/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Nataly
Nataly
•
April 27, 2024
Late pre-order pickup, prioritize in-person orders, requesting credit for lateness.
My nephew left his home at 5.45pm to collect this item. This was ready at 6.40pm. I pre-ordered this on the app. They were filling orders for people purchasing subway in person before filling my pre order. This has happened a few times now, which is disappointing as I order quite a lot. Do I not order on the app. anymore and order face to face now. A credit for lateness would be appreciated.
Other
Unhygienic and unfriendly staff
Unresolved
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kerry
Kerry
•
April 2, 2024
Customer complained about unfriendly and unhygienic service at belmont victoria subway, requesting apology and better training for staff.
I went to Belmont Victoria store at lunch time Easter Saturday. The young Lady did not want to be there. Very non friendly, she was hopeless. Halfway through making our subway she went off to do something else. Opening and closing doors, even touching her hair with her gloves on then came back to finish our subway without replacing gloves. I told her to please change her gloves and she got angry. Then she couldn't even wrap our subs properly.
Please teach staff to be HYGIENIC and friendly.
Other
No bread available
Unresolved
Sent
2/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Julie
•
April 2, 2024
Customer arrived at subway at 10.10am on a public holiday to find no bread ready, only wraps, due to delayed cooking. unacceptable service.
The Raceview Subway opened at 10am due to the public holiday .. I arrived at 10.10am only to be told there were no bread ready as it was not cooked only wraps for another 30minutes.
This is not acceptable as this is what subway is all about and sells.
The young girl said she started at 8.30 but have not had the bread cooked yet.If a store opens it should be ready for business…UNACCEPTABLE
The best way to resolve an issue with
Subway
Quick Solutions
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Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Subway
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fair and Free
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Subway
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04
Fair and Free
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Subway
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How to contact
Subway
Phone
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Post
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Online
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In person
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Complaint Policy
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Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
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