Retail

complaints

From checkout woes to delivery no-shows, tips to resolve any shopping issue or retail complaint. Whether you're shopping online or in-store, you can have a bad experience with a retailer. Common shopping issues include delivery delays, missed items, poor in-store service, pricing discrepancies, defective purchases, broken items, misleading advertising and price changes, as well as the never-ending challenges dealing with retailers for returns and refunds.

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complaints we've resolved recently

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Overcharge

Closed

18/2/2025

Sent

18/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Lance

Overcharge

Submitted for

Lance

Closed

February 18, 2025

Unresolved claim status

Closed

20/2/2025

Sent

14/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Rachel

Unresolved claim status

Submitted for

Rachel

Closed

February 20, 2025

Safety concerns

Closed

14/2/2025

Sent

14/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Elizabeth

Safety concerns

Submitted for

Elizabeth

Closed

February 14, 2025

Group booking split

Closed

19/2/2025

Sent

12/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Avelyn

Group booking split

Submitted for

Avelyn

Closed

February 19, 2025

Delayed delivery

Closed

17/2/2025

Sent

11/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Kelvin

Delayed delivery

Submitted for

Kelvin

Closed

February 17, 2025

Unprofessional staff behaviour

Closed

9/2/2025

Sent

9/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Michael

Unprofessional staff behaviour

Submitted for

Michael

Closed

February 9, 2025

ID validation questioned

Closed

18/2/2025

Sent

8/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Gay

ID validation questioned

Submitted for

Gay

Closed

February 18, 2025

Parking complaint from neighbour

Closed

17/2/2025

Sent

5/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Michelle

Parking complaint from neighbour

Submitted for

Michelle

Closed

February 17, 2025

Offer not honored

Closed

6/2/2025

Sent

4/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Antonina

Offer not honored

Submitted for

Antonina

Closed

February 6, 2025

Missing reward points

Closed

4/2/2025

Sent

3/2/2025

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Alex

Missing reward points

Submitted for

Alex

Closed

February 4, 2025

Ajust is not affiliated with or endorsed by the businesses on this page. Ajust is an independent platform that helps consumers and businesses resolve complaints.

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Ajust makes resolutions fast and fair for you and your customers.

Learn more

Raise A Complaint About Any

Retail Store

Can’t find who you’re looking for on the list below? You can still make a complaint.

Kogan

Kogan is an Australian online retailer that offers a wide range of products, including electronics, appliances, and home goods. Kogan received a 'Shonky Award' from Choice for a sneaky $99 charge for the Kogan First subscription program. Thanks to Kogan's complaint handling, consumers who have used Ajust to make a complaint about the fee have been refunded. Other customers have made complaints about delivery delays, customer service response times, and product quality.

Kmart

Kmart Australia is an Australian retailer with over 230 stores nationwide. The company is committed to providing customers with a great shopping experience.

Coles

Coles is a well-known Australian supermarket chain that offers a wide range of grocery products, including fresh produce, pantry staples, and household items. With numerous locations across the country, Coles aims to provide convenient shopping experiences for customers. Some common complaints about Coles may include issues with product availability, long queues during peak hours, and occasional pricing discrepancies.

7-Eleven (Australia only)

Australian Geographic

Australian Liquor Marketers

Boating Camping and Fishing

Dick Smith Electronics

Dimmeys

Direct Factory Outlet

LookSmart Alterations

Retail

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

What can I do if my bank doesn't respond to my complaint?

Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.

What is the Airline Customer Advocate?

The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.

Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

How to read your energy meter

If you’ve been given an estimated energy bill you may need to take your own reading of your meter to submit to your energy provider. Use this simple guide to review your energy bill and notify your energy provider of your reading.

What to do if you're experiencing mobile phone outages

Everyone deals with mobile phone outages every now and then. But what happens if your phone keeps dropping out? If you’re unable to use your phone properly due to repeat outages, you may be able to make a telco complaint. Find out what you can do about phone outages and how we can help you at Ajust.

How to deal with credit card fraud

Credit card fraud can happen to the best of us. There are a number of ways this can happen e.g. scams or stolen cards - but the bottom line is that it’s unfortunately a pretty common occurrence. If you have been a victim of fraud, you need to act quickly. You can usually speak to your bank to freeze your account and request to have any fees and charges reversed. We’ll take you through some of the common issues that arise from credit card fraud and how to tackle them.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

Do you have a complaint?

Ajust is the express lane for resolving customer complaints.

Resolve with Ajust

Get a resolution for your complaint

We take the effort out of making a complaint. It's fast, fair and free for consumers.

Get Started

It only takes 2 minutes!

As Seen On

Retail

complaints

complaints we've resolved recently

Overcharge

Unresolved claim status

Safety concerns

Group booking split

Delayed delivery

Unprofessional staff behaviour

ID validation questioned

Parking complaint from neighbour

Offer not honored

Missing reward points

Do you manage complaints for a business?

Raise A Complaint About Any

Retail Store

Complaint

Kogan

Kmart

Coles

Retail

Issues

Overdrawn Mortgage due to Interest Rate Increase

Faulty ATM Transaction

Overdrawn Mortgage Payments

Faulty ATM Transaction

Overdrawn Mortgage due to Interest Rate Increase

What can I do if my bank doesn't respond to my complaint?

What is the Airline Customer Advocate?

Behind on energy bills? What happens and what to do

How to read your energy meter

What to do if you're experiencing mobile phone outages

How to deal with credit card fraud

How It Works

Tell your story

Submit your complaint

Get your resolution

Do you have a complaint?

Get a resolution for your complaint