Navigating airline complaints can often feel as daunting as a turbulent flight. Common issues faced by passengers include cancellations and delays, lost or damaged baggage, customer service concerns like poor treatment by airline staff, flight booking errors, issues with refunds or credits and changes to flight details without sufficient notice. Whether it's a missed connection due to a delayed flight or a booking mishap, we explain your options for resolving complaints with Qantas and other airlines.

If you're facing issues with your banking services, you are not alone. We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about frequent issues facing banking consumers, including complaints about unauthorised transactions, account access problems, fraudulent activities, faulty ATMs, branch closures and more.

Navigating car troubles can be bumpier than hitting a pothole in an old ride. We take a look at a wide range of car and automotive complaints, from mechanical malfunctions like engine and transmission issues, to problems with infotainment systems and car service quality. Many consumers need help with faulty components, misleading service information and unsatisfactory after-sales support. Our resources aim to guide you through a complaint with car manufacturers or automative service providers.

‍

Clothing complaints can be a stitch up! We pull the thread on apparel issues, to make your life easier. Get help with any clothing concerns: defective zippers and faulty seams on your new jeans, delays shipping shoes, rude staff at your favourite clothing store, fading fabric colours, technical problems ordering outfits online and complications with returns or refunds for clothes and accessories. Look good and feel good resolving clothing complaints with Ajust.

Need a quick lesson in resolving education complaints? We provide guidance and tips about making complaints to universities, training organisations and other education providers.

‍

Need some more power to make a complaint to your utilities provider? Consumers have used our platform to make complaints to electricity, gas, solar and water companies about a wide range of issues, including rising bills and overcharging, incorrect meter reads and estimates, power outages, energy rebates, problems with new plans and obstacles to closing accounts.

We peel back the lid on complaints about food and drinks. Whether it's a case of uncooked chicken, a wrong order received, or an unpleasant surprise in your chocolate bar, we can help address every flavour of complaint. From soggy buns to overcharged meals, missing ingredients and rude service, no issue is too hot to handle.

Consumer complaints are not just about businesses. Sometimes people also need to make complaints about government organisations. Here you can find information about making complaints to government, common issues raised in government complaints, as well as a list of government organisations that you can send a complaint to through our platform.

If you're under the weather with a complaint about a health or wellness business, you've come to the right place. We give you tips so you can resolve your complaint faster and spend more time on your well-being. We support consumers with a wide range of complaints, like wrong prescriptions at a pharmacist, ineffective health products that don't do what they promise on the label or unexpected side effects.

From the hassle of faulty products and repair delays to customer service frustrations and everything in between, managing home complaints can sometimes feel like taming a wild garden. We can lend a helping hand for your domestic dilemmas, with tips to resolve complaints about appliances, furniture, kitchen, bathroom, outdoor areas and more.

Every guest wants to be treated well. If you've had an experience that fell short, we can help you make a hospitality complaint. Common hospitality issues we see from consumers include charging errors, delays, requirements for physical credit cards and a range of complaints about rooms and venues – like missing amenities, unexpected noise and temperature control problems. Service quality concerns are also common, from staff behaviour to housekeeping and maintenance delays.

‍

Dealing with insurance complaints can be challenging, whether they're related to life, auto, home, health or other insurance policies. Consumers use our platform to resolve complaints with their insurance providers about delays in claim processing, issues with policy cancellations, problems with claim settlements, increases in insurance premiums, difficulties in adding members to policies and discrepancies in policy coverage. Ajust can help you resolve complaints with your insurance provider.

Consumers deal with a broad range of local government issues, from noisy neighbourhoods to unsafe public areas. Common council complaints include rubbish collection delays, unattended dangerous trees and public construction causing detours or hazards. Residents also face challenges with poor drainage, disruptive construction works without prior notice and lack of response to reported problems. Complaints about local government services directly affect daily living conditions, such as public safety, sanitation and community maintenance.

‍

The media and entertainment sector is glamorous and exciting, but it's not without its issues. Common entertainment complaints include cancelled events, postponed concerts, problems with ticket refunds and venue access issues. When it comes to TV, viewers make complaints about misleading advertisements, gambling ads during family viewing times, poor quality streaming services and more. Whether it's an overbooked venue or an unexpected ride closure at a theme park, we can help resolve your complaints about media and entertainment businesses.

Every consumer cares about their wallet. So if you have a money and finance complaint, it's important to resolve it fast. Our platform has been used by consumers to make complaints about unauthorised account access and fraudulent activity, frozen funds, unexpected account closures, disputed transactions, mishandled direct debits and plenty of other money issues. We also help lots of consumers with complaints about Buy Now Pay Later services like Afterpay.

Non-profit organisations play an important role delivering essential services in our society. But that doesn't mean they're perfect. Like all organisations, sometimes charities and not-for-profits fall short and you need to make a complaint to get heard and get an outcome. We offer guidance and support about resolving complaints with non-profits.

Professional services not up to a professional standard? We can help you with a complaint about a professional services provider – including lawyers, accountants, brokers and other services. Common issues in professional services complaints include poor quality services, billing disputes and lack of communication.

Real estate complaints cover a variety of issues impacting tenants and homeowners. Common concerns include complaints about parking spaces, rent increases and the condition and maintenance of property. Other complaints relate to delays in construction, failure to repair premises and appliances, incorrect billing and problems communicating with agents.

From checkout woes to delivery no-shows, tips to resolve any shopping issue or retail complaint. Whether you're shopping online or in-store, you can have a bad experience with a retailer. Common shopping issues include delivery delays, missed items, poor in-store service, pricing discrepancies, defective purchases, broken items, misleading advertising and price changes, as well as the never-ending challenges dealing with retailers for returns and refunds.

Shipping and logistics complaints are part of modern shopping. Let us help you find your way with any delivery issues, from products lost in transit to delays in arriving on your doorstep. We've helped consumers resolve shipping complaints about lost parcels, failed delivery attempts, shipping of incorrect items, problems with post tracking, delivery to wrong addresses or locations that aren't secure and mishandled or damaged packages.

Superannuation is a long-term savings plan to give people income in retirement. Super is compulsory in some countries, including Australia. Like any industry, things can go wrong with your super provider and you might need to make a superannuation complaint. Common super complaints include payment and transfer delays, difficulties withdrawing super funds, challenges with document verification, complications with application processes and issues finding lost super or rolling super into a single account.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Integer egestas vitae turpis sit amet porttitor. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Quisque quis aliquet neque. Nulla semper urna nisi, sed vulputate lorem laoreet vel. Proin lobortis, dui ut lacinia imperdiet, tortor diam tincidunt nisi, eget sollicitudin ligula est in purus. Nullam malesuada pulvinar nisi vel vestibulum. Suspendisse pretium ante vel quam sollicitudin pulvinar. Curabitur mi libero, finibus at pharetra quis, maximus et est.

Can't get through to your mobile provider? Internet too slow or keeps dropping out? We can help resolve your telco complaints, whether you're with the big providers (like Telstra, Optus and TPG) or one of the many other smaller players. Fix telco issues about your internet connection or mobile coverage, network outages, telco billing, faulty installation or damage to NBN equipment. You're in the right place to resolve complaints with your mobile or internet service.

‍

Looking for a map to find your way through a transportation complaint? Consumers have a wide range of issues with transportation services, from taxis to trams. Common complaints are unexpectedly expensive fares, unauthorised charges, dangerous driving, late arrivals, service disruptions, lost property and refusal to use taxi meters. Let us help resolve your transport complaint about any of these issues and more.

Whether your complaint is about an airline, hotel, car hire or travel package, make the journey as short and comfortable as possible. Consumers use our platform to resolve travel complaints about lost luggage, trip cancellations, disappointing accommodation conditions and hurdles getting refunds from travel providers or using travel credit. Explore this page for information and tips about travel complaints.