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Real Estate

Real Estate

complaints

Real estate complaints cover a variety of issues impacting tenants and homeowners. Common concerns include complaints about parking spaces, rent increases and the condition and maintenance of property. Other complaints relate to delays in construction, failure to repair premises and appliances, incorrect billing and problems communicating with agents.

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complaints we've resolved recently

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Fraud+deception

Closed
21/7/2024
Sent
21/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Paul
Fraud+deception
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Submitted for

Paul

Closed

July 21, 2024

Pump stopped mid-sale

Closed
23/7/2024
Sent
19/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Janine
Pump stopped mid-sale
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Submitted for

Janine

Closed

July 23, 2024

Other

Lack of complaint filtering

Closed
19/7/2024
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Anon
Lack of complaint filtering
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Submitted for

Anon

Closed

July 19, 2024

Retail

Price fixing

Closed
17/7/2024
Sent
16/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
BRENDON
Price fixing
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Submitted for

BRENDON

Closed

July 17, 2024

Fraudulent transaction

Closed
23/7/2024
Sent
15/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ivanka
Fraudulent transaction
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Submitted for

Ivanka

Closed

July 23, 2024

Retail

Number reinstatement

Closed
23/7/2024
Sent
15/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brett
Number reinstatement
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Submitted for

Brett

Closed

July 23, 2024

Retail

Double charged for one top

Closed
15/7/2024
Sent
15/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Céline
Double charged for one top
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Submitted for

Céline

Closed

July 15, 2024

Unauthorized charge

Closed
22/7/2024
Sent
13/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mick
Unauthorized charge
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Submitted for

Mick

Closed

July 22, 2024

Other

Check 4wd system warning light

Closed
16/7/2024
Sent
13/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Colin
Check 4wd system warning light
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Submitted for

Colin

Closed

July 16, 2024

Pricing increase

Closed
20/7/2024
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sherryn
Pricing increase
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Submitted for

Sherryn

Closed

July 20, 2024

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Raise A Complaint About Any

Real Estate Agency

Complaint

Can’t find who you’re looking for on the list below? You can still make a complaint.

LJ Hooker

LJ Hooker is a well-established real estate agency in Australia, offering a wide range of property services. With a strong presence in the market, LJ Hooker has been serving customers for many years. While some customers have expressed concerns about communication and response times, LJ Hooker continues to strive for excellence in customer service.

Metricon Homes

Metricon Homes is a well-established Australian home building company. With a wide range of house designs and options, they aim to cater to various customer preferences. Some common complaints about Metricon Homes include delays in construction timelines, issues with customer service, and concerns about the quality of workmanship.

Strata Choice

Strata Choice is a professional strata management company based in Australia. With a focus on providing efficient and reliable services, they aim to address common complaints such as lack of communication, delayed response times, and inadequate maintenance. Their team of experienced professionals strives to ensure smooth operations and effective resolution of issues for their clients.

Harcourts
LJ Hooker
Lendlease Group
Metricon Homes
Ray White
Stockland
Strata Choice

Real Estate

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

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Overdrawn Mortgage due to  Interest Rate Increase

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Faulty ATM Transaction

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Overdrawn Mortgage Payments

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Faulty ATM Transaction

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Overdrawn Mortgage due to  Interest Rate Increase

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What can I do if my bank doesn't respond to my complaint?

Banks receive a lot of complaints and sometimes things can fall through the cracks. If you’ve made a complaint with your bank and they haven’t responded, don’t despair. You have some options to make sure your complaint gets heard. You could make a complaint using Ajust, or escalate your complaint to the ombudsman.

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What is the Airline Customer Advocate?

The Airline Customer Advocate (ACA) was established in 2012 by Australian airlines in response to a government white paper on the Australian airline industry. While presented as a customer service initiative, the ACA doesn’t actually have any authority to be able to independently evaluate customer issues. Learn more about why the ACA was presented with a Shonky Award by CHOICE in 2021 and what you need to know about resolving airline complaints.

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Behind on energy bills? What happens and what to do

Anyone can fall behind on their bills for any number of reasons. It’s a stressful situation to be in given that when you’re late on paying a bill, there’s a risk of your power being disconnected. Whether it’s your electricity or gas bill in question, we’ll take you through some of the steps you can take when you’ve fallen behind. This includes when your power can be cut and how to apply for hardship arrangements in case you need a little help paying a bill.

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How to read your energy meter

If you’ve been given an estimated energy bill you may need to take your own reading of your meter to submit to your energy provider. Use this simple guide to review your energy bill and notify your energy provider of your reading.

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What to do if you're experiencing mobile phone outages

Everyone deals with mobile phone outages every now and then. But what happens if your phone keeps dropping out? If you’re unable to use your phone properly due to repeat outages, you may be able to make a telco complaint. Find out what you can do about phone outages and how we can help you at Ajust.

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How to deal with credit card fraud

Credit card fraud can happen to the best of us. There are a number of ways this can happen e.g. scams or stolen cards - but the bottom line is that it’s unfortunately a pretty common occurrence. If you have been a victim of fraud, you need to act quickly. You can usually speak to your bank to freeze your account and request to have any fees and charges reversed. We’ll take you through some of the common issues that arise from credit card fraud and how to tackle them.

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How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story
01

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
02

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.
03

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

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