Telco complaints

Your guide to resolving complaints about mobile retailers and internet providers.

We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.

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Telco complaints we've resolved recently

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Telco

No credit after recharge

Closed

16/5/2024

Sent

13/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Paul

No credit after recharge

Submitted for

Paul

Closed

May 16, 2024

Telco

Connection not working

Closed

Sent

13/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Koni-lee

Connection not working

Submitted for

Koni-lee

Closed

Telco

Crackling noise

Closed

Sent

6/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Charles

Crackling noise

Submitted for

Charles

Closed

Telco

Review account for affordable plan

Closed

Sent

6/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Lisa

Review account for affordable plan

Submitted for

Lisa

Closed

Telco

Invoice for april payment

Closed

Sent

6/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Pathma

Invoice for april payment

Submitted for

Pathma

Closed

Telco

Multiple issues with account and app services

Closed

Sent

2/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Debra

Multiple issues with account and app services

Submitted for

Debra

Closed

Telco

Cost of plan

Closed

Sent

1/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Maksim

Cost of plan

Submitted for

Maksim

Closed

Telco

Missed appointments

Closed

Sent

1/5/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Geoffrey

Missed appointments

Submitted for

Geoffrey

Closed

Telco

Refusal to disconnect services

Closed

Sent

30/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Jodie

Refusal to disconnect services

Submitted for

Jodie

Closed

Telco

Garbage truck damage

Closed

Sent

30/4/2024

I used Ajust to create a complaint. Fast, fair and free.

My complaint was closed by Ajust.

—

Theofanis

Garbage truck damage

Submitted for

Theofanis

Closed

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Find out how these businesses resolve complaints. Can’t find a business? You can still make a complaint.

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Telco

Issues

Read about the issues consumers are facing. Have a different issue? You can still make a complaint.

What to do if you're experiencing mobile phone outages

Everyone deals with mobile phone outages every now and then. But what happens if your phone keeps dropping out? If you’re unable to use your phone properly due to repeat outages, you may be able to make a telco complaint. Find out what you can do about phone outages and how we can help you at Ajust.

Dealing with NBN connection delays

If you are having difficulty with NBN connection issues, whether it’s connecting up a new building, or re-connecting to the NBN after property damage, there are steps you can take to fix the problem. In many cases, you may be able to make a complaint to your telco provider, and Ajust is here to help with those issues.

How to lodge a telecommunication ombudsman complaint (TIO)

Are you dealing with Telstra Complaints, Optus Complaints, or any other telco issues? You’re not alone! The big telcos like Telstra, Optus and Vodafone have tens of thousands of customers across Australia, so it’s not surprising that sometimes things go wrong. If you have a telco complaint you can’t resolve, you can make a telecommunications ombudsman complaint with the TIO by following these simple steps.

How to deal with slow internet speed

Most internet plans that are sold in Australia will have a speed advertised on it. If you’re experiencing slow internet speeds, you may be able to make a complaint to try to have the issue fixed, and even get a refund on your bill.

How to deal with NBN issues

If you have an issue with your NBN service, you can make a complaint to get the issue resolved. For common NBN issues, the best approach is to complain to your internet service provider, rather than directly to the NBN Co.

How to make telco complaints step-by-step

If something goes wrong with your mobile or internet service, you can make a complaint to resolve the issue. Here are some tips to get the best outcome from your telecommunications provider for complaints about slow internet speeds, service dropouts, poor coverage, NBN issues, bad customer service and more.

How It Works

Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!

How Ajust works, user shares their story

Tell your story

You’ve had a bad experience with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.

Submit your complaint

Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you escalate your complaint to the ombudsman or switch to a new provider.

Get your resolution

The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore your options, like escalating your complaint to the ombudsman.

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Ajust is the express lane for resolving customer complaints.

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As Seen On

Telco complaints

Telco complaints we've resolved recently

No credit after recharge

Connection not working

Crackling noise

Review account for affordable plan

Invoice for april payment

Multiple issues with account and app services

Cost of plan

Missed appointments

Refusal to disconnect services

Garbage truck damage

Do you manage complaints for a business?

Businesses

Telco

Issues

Overdrawn Mortgage due to Interest Rate Increase

Faulty ATM Transaction

Overdrawn Mortgage Payments

Faulty ATM Transaction

Overdrawn Mortgage due to Interest Rate Increase

What to do if you're experiencing mobile phone outages

Dealing with NBN connection delays

How to lodge a telecommunication ombudsman complaint (TIO)

How to deal with slow internet speed

How to deal with NBN issues

How to make telco complaints step-by-step

How It Works

Tell your story

Submit your complaint

Get your resolution

Do you have a complaint?

Get a resolution for your Telco complaint