I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
John
Belong Complaints
The best way to resolve complaints with Belong
Belong focuses on being a carbon-neutral telco. According to its Complaints Handling Policy, Belong will try to resolve a complaint in 2 working days. Complaints that require more investigation will take longer. If this happens, Belong states they keep their consumers informed about what is happening.
Have a complaint? Click below to resolve your issue with Belong
Your win is just 2 minutes away!
Resolve Now
Powered by Ajust
80% success
½ the effort
30x faster
2x better results
COMPLAINTS SENT THROUGH AJUST
Enable me to call 0404 and 0405 mobile numbers
Unresolved
Sent
13/7/2024
Enable me to call 0404 and 0405 mobile numbers
John
•
July 13, 2024
If I don't get a resonable fix quickly I will voice my lack of confidence in Vekong on social nedia
Outcome Sought
Apology
Compensation
Other
Telco
Expensive, slow, unreliable service
Unresolved
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Teegan Ta
Expensive, slow, unreliable service
Teegan Ta
•
June 18, 2024
Unable to watch movies, cuts in and out, lack of service
Outcome Sought
Apology
Compensation
Other
Telco
No internet connection
Closed
24/6/2024
Sent
27/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
SHOJI
No internet connection
SHOJI
•
May 27, 2024
Affecting business and kids' studies
Outcome Sought
Apology
Compensation
Other
Telco
Incomplete installation
Closed
Sent
1/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Julie
Incomplete installation
Julie
•
May 1, 2024
Unable to get internet
Outcome Sought
Apology
Compensation
Other
Telco
Terrible service
Unresolved
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Jeremy
Terrible service
Jeremy
•
March 18, 2024
Paid $80 for terrible service
Outcome Sought
Apology
Compensation
Other
Telco
Disconnection
Closed
Sent
13/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rachael
Disconnection
Rachael
•
March 13, 2024
Unable to work from home
Outcome Sought
Apology
Compensation
Other
Telco
Unauthorized transactions
Unresolved
Sent
10/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mitchell
Unauthorized transactions
Mitchell
•
March 10, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Telco
Unauthorized deductions
Unresolved
Sent
19/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brooklyn
Unauthorized deductions
Brooklyn
•
February 19, 2024
Financial loss
Outcome Sought
Apology
Compensation
Other
Telco
Competent customer service
Unresolved
Sent
9/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gordon
Competent customer service
Gordon
•
February 9, 2024
Charged $80 for no wifi connection and technician to connect the service
Outcome Sought
Apology
Compensation
Other
Telco
Bad reception
Unresolved
Sent
29/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Harvey
Bad reception
Harvey
•
January 29, 2024
Fluctuating between one bar and none
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Belong
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Belong
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Belong
We handle everything for you, get started for free.
How to contact
Belong
Email
Available for Ajust members.
Complaint Policy
https://www.belong.com.au/go/customer-information
Details missing. Help fill in the gaps.
Common issues related to
Belong
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Belong
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
