I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Verified
Boost Mobile
partners with Ajust
Boost Mobile Complaints
The best way to resolve complaints with Boost Mobile
Boost Mobile is an Australian business that utilises the Telstra network to provide its services. The Complaint Handling Policy for Boost Mobile states that if an agent cannot immediately resolve an issue, it will be passed on to a manager. Boost Mobile aims to resolve complaints within 10 working days. According to the TIO 2021-2022 Annual Report, complaints for Boost were down 24.6% from the previous year.
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Boost Mobile
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Harassment from unknown number
Unresolved
Sent
24/5/2024
Harassment from unknown number
Peter
•
May 24, 2024
Received over 30 calls in 30 days
Outcome Sought
Apology
Compensation
Other
Telco
App not working
Closed
28/3/2024
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
App not working
Sandra
•
March 18, 2024
Unable to use phone
Outcome Sought
Apology
Compensation
Other
Telco
Data not rolled over
Unresolved
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Antonietta
Data not rolled over
Antonietta
•
February 29, 2024
Customer wants remaining data rolled over
Outcome Sought
Apology
Compensation
Other
Telco
Unresolved
Sent
6/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vernerd
Vernerd
•
January 6, 2024
Outcome Sought
Apology
Compensation
Other
Telco
Other
Closed
1/3/2023
Sent
9/2/2023
Very good service
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoffrey
Other
Geoffrey
•
February 9, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Service interruption due to sim card activation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mara
Service interruption due to sim card activation
Mara
•
Unable to make calls or texts, charged on credit card
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Boost Mobile
To Listen
Live Campaign
Do you manage complaints for
Boost Mobile
?
Telco
Harassment from unknown number
Unresolved
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Peter
Peter
•
May 24, 2024
Customer receiving multiple unwanted calls from a landline number, seeking permanent blocking to stop harassment.
I have received over 30 calls on my mobile in the last 30 days from a landline number 03 7047 0974 or a variety of that number. The caller never leaves a message and rings day and night. Can these calls be permanently blocked because I have individually blocked all the calls and they then come up with another number off their list. This is harrassment. My mobile number is 0418 347 855.
Telco
App not working
Closed
28/3/2024
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
Sandra
•
March 18, 2024
Customer frustrated with boost mobile recharge issues, verification problems, app errors, and lack of solutions from chat support. seeking resolution for phone problems.
Boost recharge suddenly stops working. Dont get past I am not a robot verification. The recharge number on my phone wont work. I cant load the app on my tablet. Message is always something went wrong try again later. Have done that for days. I just want my phone back. Really annoyed at why things just suddenly dont work and sick of chat rooms that solve nothing. It was fine, now for some obscure reason no one knows, it doesnt work! I HATE this.I am stressed out trying to give you money so my phone works. Just gone past being polite.
Telco
Data not rolled over
Unresolved
Sent
29/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Antonietta
Antonietta
•
February 29, 2024
Customer requests to roll over remaining data from last year into new yearly plan.
I recharged for a year and I like to have the remaining data rolled over into the new yearly plan
Telco
Unresolved
Sent
6/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vernerd
Vernerd
•
January 6, 2024
Customer is complaining about the poor communication skills of the call center in the philippines and the incorrect delivery of a sim card.
To whom it may concern
Re Case number 66055931
1. Have tried on several occasions to resolve this complaint but to no avail.
Your call centre in the Philippines need training in many areas.
There English is so bad they are very hard to communicate with,especially the men.
2. They do not listen eg were sending a new sim card by post
Upon giving the address sent card to totally different address.
On phoning to report not receiving
sent another sim still sending it to a wrong address..Pathetic !!
For several months we have only had half of one bar, although we can just make calls.
But DATA hopeless and no one can help.
What is going on ??As we can't get any service I have no option
but to request a refund less 14wks on both phones
Yours sincerely
Vern Hodge
Telco
Other
Closed
1/3/2023
Sent
9/2/2023
Very good service
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoffrey
Geoffrey
•
February 9, 2023
Cutting off tomorrow!
Telco
Service interruption due to sim card activation
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mara
Mara
•
Customer experiencing issues with boost mobile, including incorrect phone numbers, lack of service, and unauthorized charges. urgently needs number restored.
After calling to activate a new sim card,the rep at boost kept attatching different phone numbers to my line,then eventually i ended up with no service,not able to send or recieve calls and texts.My phone was left with someone elses number on it,then that went away and nothing,however that hasnt stopped them from charging my cc.IM PISSED,my number of many years is just out there floating.I have been without service since april 15th,I am a cancer patient and have physical and mental impairment.I have already had a medical event.I am upset and unnerved being without a phone.BOOSTMOBILE IS WRONG ON MANY LEVELS,THEY MESSED UP MY SERVICE AND DIDNT FIX IT BACK<I HATE BOOST! THEY NEED TO GET MY NUMBER BACK UP AND GOING,I HAVE ALSO FILED FORMAL COMPLAINT WITH THE FCC AND LOCAL AG
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
App not working
Closed
28/3/2024
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandra
App not working
Sandra
•
March 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Other
Closed
1/3/2023
Sent
9/2/2023
Very good service
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Geoffrey
Other
Geoffrey
•
February 9, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Boost Mobile
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Boost Mobile
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Boost Mobile
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Boost Mobile
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Boost Mobile
Complaint Policy
https://boost.com.au/pages/compliments-complaints
Details missing. Help fill in the gaps.
Common issues related to
Boost Mobile
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Boost Mobile
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
