I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gurinderpal
Verified
Dodo
partners with Ajust
Dodo Complaints
The best way to resolve complaints with Dodo
Dodo offers many services, such as NBN, power, gas, and phone services. The TIO's quarterly financial report for the 2020-2021 financial year reported Dodo to have 184 complaints, making up 1% of the complaints out of the other 9 providers.
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Have a complaint? Click below to resolve your issue with Dodo
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Dodo
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Telco
Disrupted service
Closed
17/7/2024
Sent
9/7/2024
Disrupted service
Gurinderpal
•
July 9, 2024
Affecting work
Outcome Sought
Apology
Compensation
Other
Telco
Billing
Closed
19/7/2024
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Valda
Billing
Valda
•
July 6, 2024
No monthly statement, confusion
Outcome Sought
Apology
Compensation
Other
Telco
Can’t access account to pay bill
Unresolved
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dean
Can’t access account to pay bill
Dean
•
July 3, 2024
No internet access
Outcome Sought
Apology
Compensation
Other
Telco
Slow internet speed
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Teik Ning
Slow internet speed
Teik Ning
•
July 1, 2024
Affects virtual meeting quality
Outcome Sought
Apology
Compensation
Other
Telco
Rejection for electricity sign up
Unresolved
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denise
Rejection for electricity sign up
Denise
•
June 30, 2024
Feeling upset and insulted
Outcome Sought
Apology
Compensation
Other
Telco
Cutting out
Unresolved
Sent
29/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tulin
Cutting out
Tulin
•
June 29, 2024
Affecting work from home
Outcome Sought
Apology
Compensation
Other
Telco
Miscommunication on modem purchase
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Miscommunication on modem purchase
Ashley
•
June 20, 2024
No internet, $80 out of pocket
Outcome Sought
Apology
Compensation
Other
Telco
No internet connection
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chelsea
No internet connection
Chelsea
•
June 20, 2024
Unable to work remotely
Outcome Sought
Apology
Compensation
Other
Telco
Accounts department
Closed
3/7/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ken
Accounts department
Ken
•
June 18, 2024
Unable to update account
Outcome Sought
Apology
Compensation
Other
Telco
Poor connection
Unresolved
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shane
Poor connection
Shane
•
June 18, 2024
Unusable internet
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Dodo
To Listen
Live Campaign
Do you manage complaints for
Dodo
?
Telco
Disrupted service
Closed
17/7/2024
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gurinderpal
Gurinderpal
•
July 9, 2024
Customer is experiencing internet service disruption at 12 doolan street, wollert 3750, impacting work, seeking immediate resolution from dodo.
Telco
Billing
Closed
19/7/2024
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Valda
Valda
•
July 6, 2024
Customer is unhappy with dodo's billing system, receiving single item bills on different dates and no longer receiving monthly statements.
Telco
Can’t access account to pay bill
Unresolved
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dean
Dean
•
July 3, 2024
Customer unable to access account for 4 years, requesting access to pay bill and regain internet.
Telco
Slow internet speed
Unresolved
Sent
1/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Teik Ning
Teik Ning
•
July 1, 2024
Customer complains of slow and inconsistent internet speed affecting virtual meetings while working from home, seeking resolution and apology from dodo.
Telco
Rejection for electricity sign up
Unresolved
Sent
30/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Denise
Denise
•
June 30, 2024
Customer upset after being rejected for dodo electricity despite good credit history, then pressured to buy nbn. requests apology and better credit check process.
Telco
Cutting out
Unresolved
Sent
29/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Tulin
Tulin
•
June 29, 2024
Customer experiencing frequent wifi disconnections while working from home, seeking resolution from dodo after speaking to technician.
Telco
Miscommunication on modem purchase
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashley
Ashley
•
June 20, 2024
Customer seeks $80 refund from dodo for unnecessary modem purchase, miscommunication, unprofessionalism, and lack of internet connection despite assurances.
Telco
No internet connection
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Chelsea
Chelsea
•
June 20, 2024
Customer requesting internet service to work remotely at provided address.
Telco
Accounts department
Closed
3/7/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ken
Ken
•
June 18, 2024
Customer frustrated with dodo's accounts department for not updating westpac account after 6 weeks, seeking resolution and apology.
Telco
Poor connection
Unresolved
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shane
Shane
•
June 18, 2024
Customer experiencing poor internet connection with dodo, seeking resolution or will change provider.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Telco
Disrupted service
Closed
17/7/2024
Sent
9/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Gurinderpal
Disrupted service
Gurinderpal
•
July 9, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Billing
Closed
19/7/2024
Sent
6/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Valda
Billing
Valda
•
July 6, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Accounts department
Closed
3/7/2024
Sent
18/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ken
Accounts department
Ken
•
June 18, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
International call problem
Closed
28/6/2024
Sent
13/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Desmond
International call problem
Desmond
•
June 13, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Network / Connection
Closed
12/7/2023
Sent
11/6/2023
Very poor support and communication method
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Alyssa
Network / Connection
Alyssa
•
June 11, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
Intermittent / Dropouts
Closed
27/3/2023
Sent
21/3/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Vlad
Intermittent / Dropouts
Vlad
•
March 21, 2023
Resolved < 48 hrs
Resolved < 1week
Resolved
Telco
No Service / Outage
Closed
14/11/2022
Sent
6/11/2022
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Robyn
No Service / Outage
Robyn
•
November 6, 2022
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Dodo
Quick Solutions
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Dodo
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fair and Free
Use Ajust to raise a complaint directly with
Dodo
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Dodo
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Dodo
Post
Dodo Customer Service PO Box 631, Collins Street West MELBOURNE VIC 8007
Details missing. Help fill in the gaps.
Complaint Policy
https://support.dodo.com/other-useful-information/feedback-and-complaints#tell-us-about-it-dodos-feedback-and-complaint
Details missing. Help fill in the gaps.
Common issues related to
Dodo
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
Businesses like
Dodo
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
