I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Craig
Aussie Broadband Complaints
The fastest way to resolve your Aussie Broadband complaint
Aussie Broadband is a leading Australian internet service provider (ISP) that offers a range of NBN plans, including unlimited data, high speeds, and excellent customer service. Aussie Broadband is committed to providing its customers with the best possible service, and its complaint handling process is a key part of that commitment.
COMPLAINTS WE'VE TAKEN CARE OF
Telco
Inferior speed after transfer
Unresolved
Sent
27/6/2024
Inferior speed after transfer
Craig
•
June 27, 2024
Reduced speed in two rooms
Outcome Sought
Apology
Compensation
Other
Telco
Payment plan issue
Unresolved
Sent
6/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Allison
Payment plan issue
Allison
•
June 6, 2024
Financial difficulty, threats of disconnection
Outcome Sought
Apology
Compensation
Other
Telco
Connection delay
Closed
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Brian
Connection delay
Brian
•
May 22, 2024
No internet for a week, affecting work and school
Outcome Sought
Apology
Compensation
Other
Telco
Concern about plan cost
Closed
Sent
30/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Traci
Concern about plan cost
Traci
•
April 30, 2024
Worried about not getting best deal
Outcome Sought
Apology
Compensation
Other
Telco
No signal from exchange
Closed
17/2/2024
Sent
25/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kieron
No signal from exchange
Kieron
•
January 25, 2024
Delayed installation
Outcome Sought
Apology
Compensation
Other
Telco
Cancelled appointment
Unresolved
Sent
18/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sean
Cancelled appointment
Sean
•
January 18, 2024
Pushed to back of queue
Outcome Sought
Apology
Compensation
Other
Telco
Network / Connection
Closed
25/8/2023
Sent
17/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Olivia
Network / Connection
Olivia
•
August 17, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Network / Connection
Closed
9/8/2023
Sent
7/8/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Damian
Network / Connection
Damian
•
August 7, 2023
Outcome Sought
Apology
Compensation
Other
Telco
Intermittent / Dropouts
Closed
23/6/2023
Sent
21/6/2023
I would like to thank Aussie broadband because they have done their best to help but their overhead dealings with NBN Australia has let me down and is now costing me business dollars.
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Troy
Intermittent / Dropouts
Troy
•
June 21, 2023
Outcome Sought
Apology
Compensation
Other
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
•
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Aussie Broadband
WE SUGGEST
Despite telcos operating on modern infrastructure, things do occasionally go wrong. Whether you can’t call your partner due to an outage, or you get overcharged on a bill, Ajust is here to make it easy to send your complaint so that you can get a resolution.
We tell you how to make a complaint about your mobile or internet service, whether you're with the big 3 (Telstra, Optus and TPG) or one of the many other smaller players. We also fill you in about the main issues facing telco consumers, like slow internet speeds and dropouts, damage to NBN equipment, faulty installation, poor customer service and delays.
How to complain to
Aussie Broadband
Before making a complaint to the Telecommunications Industry Ombudsman, you must first try to resolve your complaint with your telco. Ajust’s platform guides you through a quick and easy process to ensure that all of the right information is sent to the business to ensure that you get a resolution. Here are some things you can consider before getting started.
01
Describe the issue and how it affected you
Explain what went wrong such as slow internet speeds or an unfair price increase and how the issue has affected you so that your telco understands the impact.
02
Consider how you’d like your telco to resolve your complaint
Help your telco by sharing what they can do to make it up to you, for example a replacement modem or a credit on your next bill.
03
Gather any materials that support your complaint
Make sure you have any files handy that will help your telco understand your complaint, such as a bill or a screenshot of a speed test.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Aussie Broadband
We handle everything for you, results guaranteed.
How to contact
Aussie Broadband
Online
https://www.aussiebroadband.com.au/contact/complaint/#preBannerComplaint
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
https://www.aussiebroadband.com.au/forms/legal/complaints-policy.pdf
Details missing. Help fill in the gaps.
Common problems with
Aussie Broadband
and how to resolve them
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
Businesses like
Aussie Broadband
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
