Bendigo Bank

Complaints

Yesterday we were scammed by someone claiming to be a Bendigo bank Fraud investigator. He managed to remove all our savings from both Bendigo bank accounts.

This complaint involves payments sent to Jan Hoare, ANZ account 350 664 157 BSB 013 030. On 21.04.23 a payment of $16000 at 6.18pm was sent with ack no 180 838 417 Ref Dr Anderson Owen 22. 04.23 payment of $50000 at 6.26am ack no. 180 839 732 ref Dr Anderson Owen 24.04.23 payment of $50000 at 7.32pm ack no 180 856 285 ref Dr Anderson Owen 20.04.23 payment of $40000 at 3.13pm ack no 180870376. Ref Dr Anderson Owen. The recipient tells me the two $50000 payments were held by the ANZ Bank for scam checking and she is yet to be notified of the outcome. The ANZ Bank through this process with Ajust tells me the money was paid to Jan Hoare’s account and that I should get the Bendigo Bank to follow up by asking them to contact the ANZ Bank. My account details are: Dianne Heather McCosker BSB 633 000 Ac 141 558 254 Customer no. 253 77177 The money was intended as payment to have my partner Dr Anderson Owen released from jail in Kuala Lumpur Malaysia. He is still there.

Have a term deposit they would not give my money in an emergency

This is what I have written to my mum's Janet bronks solicitor AS I Zane Ford is the POA For Janet Bronk . Hi Linda Phelps .Tthis is where it has gotten bendigo Bank at the Q centre Broadbeach Waters refused to help me when i went down to pay the tax bill as forward to you. I did what as instructed by you from my mum Janet Bronk too obtain a signatory letter instructing from my mum to be a signatory on her account to pay her invoices. One lady refused to accept the letters which i disputed her as what and why this individual can make a disciion in 20 seconds that this is noy good, enough .They want a doctors report which will cost over a thousand dollars,which could go to a wheelchair asyou know my mum requires. they saythey are protecting my mum since 7 years old.which the bank manager has brought memories of me protecting my mum when i was 10 years old from her abusive 2nd husband . ileave this matter toyou as i spoke to April from Broadbeach police station who advised me to seek legal representation . my mumis physically can not go down without the proper wheel chair ,the onlyway at the moment Janetcan leave Carinty cederbrook aged care is on a stretcher via ambulance. This tax bill needs to be payed 25/6/24 i do FIFO work and leave to Western Australia on 26/6/24.

The Bendigo Bank cancelled my personal account on 27/5/2024 for no apparent reason other than payment to solicitors accounts which were paid to a number of accounts . On their request to get actions against brothers fraud of my inheritance resolved.

Tried to contact Gawler branch South Australia on many occasions by phone and left a message for them to ring me back. They never call back. Also called branch manager Emma Pollard and asked for a callback but no response. This is not the first time.

Unreliable, inconsistent response from Manager on home loan request in Numurkah, failure to respond to phone calls and emails, dates etc can be provided but I doubt if they would be interested. I

I am at Strathdale Branch there are 10 customers in line and 1 teller operating and that 1 teller is talking insurance . 2 customers have walked out now another 3 customers have just walked in . This is a bloody joke no wonder bank staff are loosing jobs as obviously you don’t want customers coming into your branch pathetic customer service

What is happening is the bank is trying to force me to use debit cards only for my accounts and if i do not activate my cards by the 4 of june 2024 i will not be able to access my accounts .the reason i am not wanting to do this as my easy money cards do not expire 09/24and the other one 02/25 and the lied by saying the reserve bank stated we are to use debit cards which was a lie as i asked the reserve bank

Advice that was incorrect. I asked for a mortgage repayment reduction for 2 months and at this time I advised the person on the phone that the repayments would for these months be later as my payment dates from work had changed. This has been the case for 4 months now and it would continue till I was back to work in 2 months. I was advise as long at it was within 14 days it would be fine. Today I received a call 2 days after the due date and was told I was “late” with my repayment. When I explained this is what I was told by the same person who I originally spoke to I was told “ this applies to full mortgage payments. When it’s reduced it needs to be paid on time”. What?? You change the story to suite. You give customers some relief which mine you is only temporary as it needs to be repayed back anyway but you create another rule. Sounds pretty unrealistic to me. Also, I think it might be time to look for another lender if this is how unreasonable BENDIGO bank will be.