I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara
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Bendigo Bank
partners with Ajust
Bendigo Bank Complaints
The best way to resolve complaints with Bendigo Bank
Bendigo Bank, also known as Bendigo and Adelaide Bank is one of Australia's biggest banks. According to AFCA, Bendigo Bank received 650 complaints in the 2021 to 2022 period, paying $2.7 million overall in compensation to complainants.
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Have a complaint? Click below to resolve your issue with Bendigo Bank
Have a complaint? Click below to resolve your issue with Bendigo Bank
Ajust is putting pressuring on
Bendigo Bank
to listen to its customers and give them fair outcomes.
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COMPLAINTS SENT THROUGH AJUST
Live Campaign
Scammed by fake investigator
Unresolved
Sent
12/7/2024
Scammed by fake investigator
Barbara
•
July 12, 2024
Lost all savings
Outcome Sought
Apology
Compensation
Other
Banking
Delayed payment processing
Closed
18/7/2024
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dianne
Delayed payment processing
Dianne
•
July 3, 2024
Partner still in jail
Outcome Sought
Apology
Compensation
Other
Banking
Cannot access money
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stelios
Cannot access money
Stelios
•
June 27, 2024
Emergency situation
Outcome Sought
Apology
Compensation
Other
Banking
Refusal to accept signatory letter
Unresolved
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zane
Refusal to accept signatory letter
Zane
•
June 25, 2024
Unable to pay tax bill, need for expensive doctor's report
Outcome Sought
Apology
Compensation
Other
Banking
Account cancellation without reason
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phillip
Account cancellation without reason
Phillip
•
June 12, 2024
Unable to access personal account
Outcome Sought
Apology
Compensation
Other
Banking
Lack of response from branch
Closed
27/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trevor
Lack of response from branch
Trevor
•
June 12, 2024
Unable to get in touch
Outcome Sought
Apology
Compensation
Other
Banking
Unreliable response
Closed
22/7/2024
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Unreliable response
Marie
•
May 24, 2024
Failure to respond to calls/emails
Outcome Sought
Apology
Compensation
Other
Banking
Long wait time in line
Closed
1/6/2024
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shayne
Long wait time in line
Shayne
•
May 22, 2024
Customers leaving, frustration
Outcome Sought
Apology
Compensation
Other
Banking
Force to use debit cards
Closed
24/6/2024
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Force to use debit cards
Edward
•
May 22, 2024
Unable to access accounts
Outcome Sought
Apology
Compensation
Other
Banking
Incorrect mortgage advice
Closed
21/6/2024
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kathy
Incorrect mortgage advice
Kathy
•
May 21, 2024
Late repayment confusion
Outcome Sought
Apology
Compensation
Other
Consumers who are asking
Bendigo Bank
To Listen
Live Campaign
Do you manage complaints for
Bendigo Bank
?
Scammed by fake investigator
Unresolved
Sent
12/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Barbara
Barbara
•
July 12, 2024
Scammed by fake bendigo bank fraud investigator, lost all savings, requesting call back.
Banking
Delayed payment processing
Closed
18/7/2024
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dianne
Dianne
•
July 3, 2024
Customer seeks apology from bendigo bank for delayed payments to jan hoare's anz account, impacting partner's release from jail in malaysia.
Banking
Cannot access money
Unresolved
Sent
27/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Stelios
Stelios
•
June 27, 2024
Customer wants refund of term deposit and transfer of funds in emergency.
Banking
Refusal to accept signatory letter
Unresolved
Sent
25/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Zane
Zane
•
June 25, 2024
Customer complaint regarding bendigo bank refusing to accept signatory letter, requesting doctor's report for account access, impacting ability to pay tax bill.
Banking
Account cancellation without reason
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phillip
Phillip
•
June 12, 2024
Customer's personal account was cancelled by bendigo bank without reason, affecting inheritance fraud resolution
Banking
Lack of response from branch
Closed
27/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trevor
Trevor
•
June 12, 2024
Customer seeking resolution and apology from bendigo bank for lack of response from gawler branch in south australia.
Banking
Unreliable response
Closed
22/7/2024
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Marie
•
May 24, 2024
Customer complains about unreliable and inconsistent response from bendigo bank manager regarding home loan request in numurkah.
Banking
Long wait time in line
Closed
1/6/2024
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shayne
Shayne
•
May 22, 2024
Customer upset about long wait time and lack of tellers at bendigo bank branch, seeking apology and better service.
Banking
Force to use debit cards
Closed
24/6/2024
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Edward
•
May 22, 2024
Customer is being forced to use debit cards only, wants bank to stop and received an apology for false information.
Banking
Incorrect mortgage advice
Closed
21/6/2024
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kathy
Kathy
•
May 21, 2024
Customer seeks apology and clarification from bendigo bank for incorrect advice on mortgage repayment reduction, considering switching lenders.
COMPLAINTS RESOLVED THROUGH AJUST
Live Campaign
Banking
Delayed payment processing
Closed
18/7/2024
Sent
3/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Dianne
Delayed payment processing
Dianne
•
July 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Lack of response from branch
Closed
27/6/2024
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Trevor
Lack of response from branch
Trevor
•
June 12, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Unreliable response
Closed
22/7/2024
Sent
24/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Marie
Unreliable response
Marie
•
May 24, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Long wait time in line
Closed
1/6/2024
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Shayne
Long wait time in line
Shayne
•
May 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Force to use debit cards
Closed
24/6/2024
Sent
22/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Edward
Force to use debit cards
Edward
•
May 22, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Incorrect mortgage advice
Closed
21/6/2024
Sent
21/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Kathy
Incorrect mortgage advice
Kathy
•
May 21, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Redraw declined
Closed
Sent
3/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Richard
Redraw declined
Richard
•
May 3, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Delayed payment for cremation
Closed
30/5/2024
Sent
2/5/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Carole
Delayed payment for cremation
Carole
•
May 2, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Incorrect deposit amount
Closed
Sent
16/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Christine
Incorrect deposit amount
Christine
•
April 16, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
Banking
Difficulty changing pin. Husband has serious health condition and sometimes is unable to speak. After identifying himself, I take over as I amso on the account. We have tried the "automated" system to change his PIN. My goodness, how hard can it be!!!!!
Closed
Sent
10/4/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Beverley
Difficulty changing pin. Husband has serious health condition and sometimes is unable to speak. After identifying himself, I take over as I amso on the account. We have tried the "automated" system to change his PIN. My goodness, how hard can it be!!!!!
Beverley
•
April 10, 2024
Resolved < 48 hrs
Resolved < 1week
Resolved
The best way to resolve an issue with
Bendigo Bank
Quick Solutions
WE SUGGEST
Banks play a hugely important role in society by helping people facilitate day to day transactions and manage financial affairs. Whilst banks are typically extremely reliable, occasionally people do have an issue that needs fixing. Whether it's an incorrect fee or a transaction you don’t recognise, Ajust is here to simplify the process of creating your complaint.
We explain how to complain to any bank – from the big 4 (ANZ, CBA, NAB and Westpac), to credit unions, neo-banks and everything in between. We also share guidance about common issues facing banking consumers, including unauthorised transactions, faulty ATMs, branch closures, poor customer service, delays and more.
How to complain to
Bendigo Bank
Ajust helps hundreds of consumers resolve complaints every month. By following the simple process, Ajust will get the right information to the right place at your bank so that they can resolve your complaint. Here are some things to keep in mind when you’re getting started.
01
Describe the issue and how it affected you
It’s important to be clear about what went wrong, such as an unauthorised transaction or a problem with online banking. Be sure to tell your bank how the issue affected you so that they can act swiftly to resolve your complaint.
02
Consider how you’d like your bank to resolve your complaint
Help your bank by being clear about the outcome you are requesting, such as a refund of unauthorised charges or an apology for an outage. This will help the bank work swiftly to investigate and resolve the issue.
03
Gather any materials that support your complaint
Sharing relevant documentation can help your bank identify your issue faster. Consider sharing files such as bank statements or transaction receipts so that the bank can visually identify your issue and work towards a solution.
04
Fair and Free
Use Ajust to raise a complaint directly with
Bendigo Bank
Get started. Raise a complaint in 2 minutes. Fast and free
04
Fair and Free
Join our campaign to get
Bendigo Bank
to listen
Help us by adding your complaint to our campaign. The more people we have, the harder it is for them to ignore us!
How to contact
Bendigo Bank
Online
https://www.bendigoadelaide.com.au/contact-us/customer-feedback/
Details missing. Help fill in the gaps.
Complaint Policy
https://www.bendigoadelaide.com.au/esg/governance/customer-feedback-management-policy/
Details missing. Help fill in the gaps.
Common issues related to
Bendigo Bank
get heard, get a resolution
Resolving issues with Ajust
Ajust makes complaints easy for consumers and businesses. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others are resolving complaints with Ajust
Get a resolution for your complaint
We take the effort out of making a complaint. It's fast, fair and free for consumers.
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