I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ashton
Europcar Complaints
The fastest way to resolve your Europcar complaint
Europcar is a car rental company operating in Australia. They offer a wide range of vehicles for hire, including sedans, SUVs, and vans. Customers have reported issues with vehicle cleanliness, customer service, and hidden fees. Europcar has multiple locations across the country and provides online booking options for convenience.
COMPLAINTS WE'VE TAKEN CARE OF
Other
Overcharged for rental
Unresolved
Sent
18/7/2024
Overcharged for rental
Ashton
•
July 18, 2024
Charged for 2 full days
Outcome Sought
Apology
Compensation
Other
Other
Accident not repaired
Unresolved
Sent
4/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Emma
Accident not repaired
Emma
•
July 4, 2024
Vehicle damaged, no resolution
Outcome Sought
Apology
Compensation
Other
Other
Insurance not provided
Unresolved
Sent
20/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
SANDRA
Insurance not provided
SANDRA
•
June 20, 2024
Paid extra money unnecessarily
Outcome Sought
Apology
Compensation
Other
Other
Deposit not refunded
Unresolved
Sent
7/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Rebecca
Deposit not refunded
Rebecca
•
June 7, 2024
Financial strain, charged interest
Outcome Sought
Apology
Compensation
Other
Other
Late return
Closed
Sent
4/2/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lachlan
Late return
Lachlan
•
February 4, 2024
Customer accused of returning late
Outcome Sought
Apology
Compensation
Other
Other
Charged for vehicle not hired
Closed
4/2/2024
Sent
11/1/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Giorgia
Charged for vehicle not hired
Giorgia
•
January 11, 2024
Money not returned to account
Outcome Sought
Apology
Compensation
Other
Other
Extra charge
Closed
12/12/2023
Sent
19/11/2023
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fei
Extra charge
Fei
•
November 19, 2023
Financial loss
Outcome Sought
Apology
Compensation
Other
Blocked from driving vehicle
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Andrew
Blocked from driving vehicle
Andrew
•
Significant inconvenience and disruption
Outcome Sought
Apology
Compensation
Other
Overcharging on invoice
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Liang
Overcharging on invoice
Liang
•
Financial strain and inconvenience
Outcome Sought
Apology
Compensation
Other
Refund amount discrepancy
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Scott
Refund amount discrepancy
Scott
•
Considerable inconvenience and frustration
Outcome Sought
Apology
Compensation
Other
The best way to resolve an issue with
Europcar
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to
Europcar
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Europcar
We handle everything for you, results guaranteed.
How to contact
Europcar
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common problems with
Europcar
and how to resolve them
Coming soon!
Be heard, get results
Hassle-free resolutions
Ajust makes it simple to get the answers you deserve - we handle everything so you get real results in three easy steps.
Share your experience
Had a disappointing encounter with a business? Tell us what happened. We instantly transform your experience into a compelling, action-ready message.
Launch your case
We automatically convert your story into a complete case loaded with essential details. Once submitted, the business is prompted to respond.
Receive your resolution
The business responds with a resolution tailored to your issue. Not satisfied? We push further until you secure the outcome you deserve.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
People resolving complaints with Ajust
Get a guaranteed risk-free resolution for your issue
We take the effort out of making a complaint. It's fast, easy and we take care of everything for you.
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Europcar
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