01
Create your complaint through our free platform
We ask you the right questions, so your bank complaint gets heard. It’s completely free for customers of any Australian bank.
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Resolve your bank complaint
Submit a complaint to your bank in minutes. Use our free platform to get the right outcome.
It only takes 2 minutes!
Maria
payout of $18,300 loan from MyState Bank
Great service, highly recommended. My issues were resolved within 10 days. If it wasn’t for your involvement, I’m sure I would still be bouncing back and forth with no results. Thank you so much for your help.
Troy
$900 refund for ATM error from Bankwest
Highly recommended! Without their help, we'd be nowhere. The bank gave us a full refund.
Colleen
refund and compensation of $690 from CBA
Easy to use and a great outcome. When the bank refused to help me, I used Ajust to make a complaint. The bank quickly refunded my money plus compensation.
02
Click send and we’ll handle the rest
We send your bank complaint to the right place with all the important details. It only takes you a few minutes.
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03
Get a resolution from your bank provider
We tell the bank how to resolve your complaint. It works for over 90% of complaints.
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Resolve complaints with these banks and more
Works for any complaint about any Australian bank.
FAQs
Our mission is to build the best relationships between consumers and businesses. Learn more.
Who can make a complaint?
Ajust can be used by any Australian consumer to resolve complaints about banks, telcos and energy providers. And we’ll be adding other industries soon!
How much does it cost?
Nothing! Ajust is completely free for consumers.
How does Ajust make money?
Businesses pay Ajust to access our premium complaint management tools. We’re committed to providing free help to consumers, so we ask businesses to pick up the tab for their customers.
Is Ajust independent?
Ajust is an independent business that operates separately from the banks, telcos and energy providers listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! You can always make a complaint directly to a business, but Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's all free for consumers.
Get a resolution for your bank complaint
We take the effort out of making a bank complaint. It's fast, fair and free for consumers.
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It only takes 2 minutes!
