01
Create your complaint through our free platform
We ask you the right questions, so your internet complaint gets heard. It’s completely free for customers of any Australian telco.
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Resolve your internet complaint
Submit a complaint to your internet provider in minutes. Use our free platform to get the right outcome.
It only takes 2 minutes!
Blake
refund of $75 from TPG
Soon after they got involved it was sorted. I got the full refund.
Helen
compensation of $500 from NBN
I found Ajust to be a very easy way to make a complaint - much easier than the usual company direct channels. I highly recommend this service.
Geoff
fixed his internet with Telstra
We were really struggling with our internet performance. We didn't know where to turn to. Ajust helped by prioritising our situation with our service provider and our issue was very quickly resolved.
02
Click send and we’ll handle the rest
We send your internet complaint to the right place with all the important details. It only takes you a few minutes.
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03
Get a resolution from your telco provider
We tell the internet provider how to resolve your complaint. It works for over 90% of complaints.
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Resolve complaints with these telco companies
No complaint is too big or too small. We'll do the work for you.
FAQs
Our mission is to build the best relationships between consumers and businesses. Learn more.
Who can make a complaint?
Ajust can be used by any Australian consumer to resolve complaints about banks, telcos and energy providers. And we’ll be adding other industries soon!
How much does it cost?
Nothing! Ajust is completely free for consumers.
How does Ajust make money?
Businesses pay Ajust to access our premium complaint management tools. We’re committed to providing free help to consumers, so we ask businesses to pick up the tab for their customers.
Is Ajust independent?
Ajust is an independent business that operates separately from the banks, telcos and energy providers listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! You can always make a complaint directly to a business, but Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's all free for consumers.
Get a resolution for your internet complaint
We take the effort out of making an internet complaint. Fast, fair and free for consumers.
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It only takes 2 minutes!
