Credit from Telstra for Slow Internet
Is your Telstra internet speed slower than what you're paying for? Use this resolution to ask Telstra for account credit.
How this resolution works
Get an outcome with Ajust in 4 steps.
We listen to your story
Tell us about what's happened with
Telstra
and how it's impacted you.
We prepare your complaint
We create a complaint for you, drawing on our experience helping other consumers with similar issues.
We manage your complaint
We send your complaint and give you a tracking page to stay up to date. If you need to take more action, we'll be by your side.
You get a resolution
The business responds to your complaint to offer an outcome.
Use Ajust to resolve this complaint
About this resolution
Consumers choose internet plans with speeds to match their needs. It can be annoying when the plan doesn't deliver those speeds, interrupting video calls for work or video streaming after work. Telstra customers expect their internet speeds to be reliable. If your Telstra speeds are lower that you're paying for, consider asking the telco for account credit to make up for the issue.
Here are some tips for this resolution:
- A speed test is a simple way to check if you internet speed is at the level you're paying for.
- If you do a speed test, take a screenshot as a record of any speed issues.
- Try to include a time stamp in the screen shot, so you know when the speed test happened.
- You can conduct multiple speed tests to show the that your internet speed has been slow over a period of time.
Works best in these situations:
You're a customer of
Telstra
You’ve been affected by this issue
The issue has had a financial or other impact on you
You have some evidence to support your story
You haven’t already made a complaint about this issue
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Get a resolution for your complaint
We take the effort out of making a complaint. Let us send your complaint so you can get heard.
