Locked Out of Your Afterpay Account? Get your access restored

Locked out of your Afterpay account? Find out how to restore access quickly and easily. Get back on track today.

Business
Afterpay
Issue
Account access
Resolution
Restore access

How this resolution works

Get an outcome with Ajust in 4 steps.

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01

We listen to your story

You tell us how you were affected by the {{Optus}} network outage and how you were impacted financially.

Complaint summary on a card
02

We prepare your complaint

We send a complaint seeking compensation from {{Optus}}. We draw on our experience with other consumers to make your complaint as strong as possible.

Complaint tracker
03

We manage your complaint

We send your complaint to {{Optus}} and create a tracking page so you can stay up to date. If you need to take more action, we'll be by your side.

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04

You get a resolution

{{Optus}} responds to your complaint to offer an outcome. We guarantee you’ll be happy with the resolution.

01

We listen to your story

Tell us about what's happened with

Afterpay

and how it's impacted you.

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02

We prepare your complaint

We create a complaint for you, drawing on our experience helping other consumers with similar issues.

complaint mockup
03

We manage your complaint

We send your complaint and give you a tracking page to stay up to date. If you need to take more action, we'll be by your side.

Complaint tracker
04

You get a resolution

The business responds to your complaint to offer an outcome.

Resolved card

Use Ajust to resolve this complaint

Business
Afterpay
Issue
Account access
WHAT YOU NEED TO KNOW

About this resolution

Locked out of your Afterpay account? Don't fret—Ajust is here to help you regain access swiftly. Whether you've forgotten your password, noticed suspicious activities, or faced other login issues, our streamlined process ensures your account recovery is hassle-free. With Ajust, you can quickly restore your Afterpay access, so you're back on track with your financial transactions in no time. Start your resolution journey with Ajust and experience a stress-free solution to your account problems. Get started now to reclaim your access and enjoy uninterrupted use of Afterpay.

Works best in these situations:

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You're a customer of

Afterpay

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You’ve been affected by this issue

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The issue has had a financial or other impact on you

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You have some evidence to support your story

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You haven’t already made a complaint about this issue

Upgrade to Premium Support

Get the right outcome with Ajust

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Dedicated Case Management

We'll be by your side. Personalised support from the Ajust team.

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Access Resolution Actions

Cut through the noise. Take steps for a better and faster outcome.

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Our Guarantee

An easy decision. If you're not happy with Ajust, we'll give you a refund.

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Premium Support Available

Send your complaint for free, upgrade for $10 to get the best outcome.

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Dedicated Case Management

We'll be by your side. Personalised support from the Ajust team.

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Access Resolution Actions

Cut through the noise. Take steps for a better and faster outcome.

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Our Guarantee

An easy decision. If you're not happy with Ajust, we'll give you a refund.

WHAT CONSUMERS SAY ABOUT AJUST

Get a resolution for your complaint

We take the effort out of making a complaint. Let us send your complaint so you can get heard.

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Resolve with Ajust

Start now, it only takes 2 minutes.