Money Back for Unwanted $99 Kogan Membership
Did you pay for a Kogan membership you never wanted? Apply now and we'll get your money back. Ajust has already helped many Kogan customers get a refund.
How this resolution works
Get an outcome with Ajust in 4 steps.
We listen to your story
Tell us about what's happened with
Kogan
and how it's impacted you.
We prepare your complaint
We create a complaint for you, drawing on our experience helping other consumers with similar issues.
We manage your complaint
We send your complaint and give you a tracking page to stay up to date. If you need to take more action, we'll be by your side.
You get a resolution
The business responds to your complaint to offer an outcome.
Use Ajust to resolve this complaint
About this resolution
In 2023, consumer organisation CHOICE gave Kogan a Shonky Award for tricking consumers into buying a $99 membership. Consumers shopping online with Kogan or Dick Smith (owned by Kogan) were shown a "free shipping" option that was ticked by default. In fact, the "free shipping" was part of a 2-week trial for Kogan Membership and the consumer would be charged $99 two weeks later. Consumers who were tricked into paying $99 for Kogan First membership can use this resolution to get a refund.
Here are some tips for this resolution:
- Show evidence that you've paid for the Kogan First membership, like an email receipt or a screenshot of a transaction in your internet banking.
- Explain that you were not aware you were signing up for a membership.
- Point out that you have not been using or receiving any benefit from the membership.
Works best in these situations:
You're a customer of
Kogan
You’ve been affected by this issue
The issue has had a financial or other impact on you
You have some evidence to support your story
You haven’t already made a complaint about this issue
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Get a resolution for your complaint
We take the effort out of making a complaint. Let us send your complaint so you can get heard.
