Refund from Telstra for Incorrect Roaming Charges
Returned from overseas and hit with an unexpected roaming bill? Use this resolution to get a refund from Telstra.
How this resolution works
Get an outcome with Ajust in 4 steps.
We listen to your story
Tell us about what's happened with
Telstra
and how it's impacted you.
We prepare your complaint
We create a complaint for you, drawing on our experience helping other consumers with similar issues.
We manage your complaint
We send your complaint and give you a tracking page to stay up to date. If you need to take more action, we'll be by your side.
You get a resolution
The business responds to your complaint to offer an outcome.
Use Ajust to resolve this complaint
About this resolution
Ajust sees lots of consumers returning from overseas with unexpected roaming charges. If you had your phone with you on an international trip, it's a good idea to check your bill when you get home to make sure there isn't any unwanted fees for roaming services you didn't even use. Consumers who have been charged incorrect roaming fees can use this resolution to make a complaint to Telstra requesting a refund.
Here are some tips for this resolution:
- Consider what information or evidence you can provide to support your complaint.
- For example, you could use travel plans, itineraries and tickets to show that you weren't in a country at a particular time when you were charged for global roaming.
- Or you could include receipts from other phone services you used overseas, demonstrating that you didn't use your Telstra roaming.
- You could also attach your phone bill with the roaming fees and charges.
Works best in these situations:
You're a customer of
Telstra
You’ve been affected by this issue
The issue has had a financial or other impact on you
You have some evidence to support your story
You haven’t already made a complaint about this issue
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