Wrong Meter Estimate? Fix Your EnergyAustralia Bill
Does your bill from EnergyAustralia look higher than usual? You can use this resolution to fix an issue with an estimated meter read.
How this resolution works
Get an outcome with Ajust in 4 steps.
We listen to your story
Tell us about what's happened with
EnergyAustralia
and how it's impacted you.
We prepare your complaint
We create a complaint for you, drawing on our experience helping other consumers with similar issues.
We manage your complaint
We send your complaint and give you a tracking page to stay up to date. If you need to take more action, we'll be by your side.
You get a resolution
The business responds to your complaint to offer an outcome.
Use Ajust to resolve this complaint
About this resolution
When you receive an electricity bill, you only want to pay for the energy you've actually used. But some bills are calculated with a meter read estimate, rather than an actual meter read. When this happens, you should check your meter to see if the estimate is correct. If the estimated meter read is wrong, you can use this resolution to complain to EnergyAustralia and ask them to do a proper read for your electricity bill.
Here are some tips for this resolution:
- Whenever your bill has been calculated with a meter estimate, a good first step is to check the meter yourself to see if the estimate is incorrect – and if so, by how much.
- Pass the real meter reading on to EnergyAustralia and ask them to revise your bill.
- You might realise your bills have been based on estimates for a long time. This could mean there is a problem with your meter (like an access issue).
Works best in these situations:
You're a customer of
EnergyAustralia
You’ve been affected by this issue
The issue has had a financial or other impact on you
You have some evidence to support your story
You haven’t already made a complaint about this issue
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Get a resolution for your complaint
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